KEY ACCOUNT MANAGER (FRENCH SPEAKING)

IOEC; Durban; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic Key Account Manager fluent in French to enhance client relationships and drive business growth. This role involves collaborating with cross-functional teams to ensure exceptional customer service while meeting sales targets. The ideal candidate will possess strong negotiation and problem-solving skills, with a proven track record in key account management. Join a forward-thinking company that values adaptability and innovation, and help shape the future of client engagement in a rapidly evolving market.

Qualifications

• Bachelor's degree in business required.
• Experience in key account management or similar roles.
• Fluency in French is essential.

Responsibilities

• Build and maintain strong relationships with clients.
• Assist BDM with debtors and ensure clients stay within credit limits.
• Monitor KPIs and report progress regularly.

Skills

Key Account Management

Communication Skills

Negotiation Skills

Problem-Solving Skills

Fluency in French

Education

Bachelor's Degree in Business

Job description

Job Description

Key Account Manager - French Speaking

A Key Account Manager (KAM) plays a crucial role in IOEC’s sales and business development by managing and nurturing relationships with our most important clients or key accounts. A KAM would be a backup to a BDM and would be responsible for assisting market growth with the BDM’s guidance. A requirement to work beyond normal office hours due to the time difference with the markets will be required.

Job Summary

The Key Account Manager is responsible for developing and maintaining strong, long-term relationships with new and existing clients to drive business growth, ensure client satisfaction, and meet or exceed sales targets. They would work closely with the BDM, Team Leader, ECs, and cross-functional teams to deliver exceptional customer service and achieve strategic objectives. Flexibility and a willingness to embrace change are crucial in our technologically forward-thinking company.

Key Responsibilities

Client Relationship Management:

• Build and maintain strong relationships with new and existing clients.
• Understand the clients' needs, objectives, and challenges.
• Check all documentation before sending to clients to ensure correct pricing and stock.
• Ensure clients have all relevant documentation before shipment and for clearing purposes.
• Assist BDM with debtors and ensure clients stay within credit limits.
• Assist BDM with internal credit limits for existing and new clients.

Order Management

• Work with the team leader to ensure efficient order processing and communicate issues to clients.
• Monitor labeling and special order requirements.
• Inform BDM of major issues requiring their involvement.

Reporting

• Assist BDM in creating reports for suppliers and provide market feedback.

Brand Development

• Collaborate with BDM on market brand development and identify sales opportunities.
• Monitor and adjust brand strategies to meet objectives.

Contract and Negotiation

• Ensure shipping and payment terms are mutually beneficial.
• Manage pricing, discounts, and service agreements.

Administration

• Maintain strong administrative skills to support strategic tasks in a fast-paced, client-sensitive environment.

Problem-Solving and Conflict Resolution

• Address client concerns promptly and effectively.
• Resolve conflicts to maintain positive relationships.
• Identify root causes and develop preventive strategies.

Market and Industry Research

• Stay updated on industry trends and competition.
• Provide clients with insights and solutions based on market knowledge.

Sales and Revenue Targets

• Support BDM in achieving sales and budget goals.
• Monitor KPIs and report progress regularly.

Qualifications

• Bachelor's degree in business.
• Fluent in French.
• Experience in key account management or similar roles.
• Strong product, service, and industry knowledge.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinking and problem-solving skills.
• Proven track record of meeting or exceeding sales targets.

Personal Attributes

• Relationship-building skills.
• Customer-focused mindset.
• Quick thinker with adaptability and resilience.
• Attention to detail.
• Self-motivated and goal-oriented.
• Innovative and solutions-driven.
• Technologically savvy.