Key Account Manager, AVS

Amazon Commercial Services (South Africa) (Pty) Ltd; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading global e-commerce company is seeking a Key Account Manager for its Amazon Vendor Services to enhance vendor growth and improve business performance. The ideal candidate will leverage data analytics, manage vendor relationships, and optimize supply chain operations. A bachelor's degree and a minimum of 2 years of relevant experience are required. Join a dynamic team that values diversity and an entrepreneurial spirit.

Qualifications

• Minimum 2 years in account management, business consulting, or project management.
• Demonstrated success in negotiations and relationship management.
• Experience in analyzing data to support business decisions.

Responsibilities

• Identify opportunities through data analytics to improve vendor performance.
• Serve as the primary liaison between the vendor and Amazon.
• Manage supply-chain operational initiatives.

Skills

Data analytics

Relationship management

Supply chain management

Problem solving

Project management

Education

Bachelor's degree

Job description

Overview

The Key Account Manager works within Amazon Vendor Services (AVS), a B2B service that helps strategic vendor partners grow their business with Amazon. You will gain 360-degree exposure to all e-commerce related areas that affect long-term and short-term growth metrics for key vendors. You will act as a consultant driving success metrics on a daily basis and ensure the vendor’s AVS experience demonstrates our customer obsession. The role involves collaborating with multiple internal teams and management to grow and improve vendor success at Amazon. Internal teams include merchandising / marketing, new product launch, category leads, pricing, finance, and supply chain. The role is strategic, operational and tactical in nature.

Key job responsibilities

• Core Service: Use your knowledge in deep data analytics to identify industry opportunities and provide recommendations to improve overall business performance through the use of Amazon programs to drive long-term benefits for Amazon and the vendor. Provide actionable insights to vendors that support decision making and business advancement.
• Relationship management: Serve as the primary liaison between the Vendor and Amazon while ensuring all material and interactions with vendors meet a standard that earns trust and fosters long-term partnerships.
• Availability & Operational Excellence: Drive supply-chain operational excellence initiatives by optimizing existing processes, managing defects, lead times, and stock to ensure availability for customers.
• Promotion & Funding: Recommend marketing and advertising campaigns to promote new products, increase traffic and improve conversion. Plan, implement and manage promotional activities for Amazon events to help your vendor generate sales. Collaborate with Amazon Advertising to explore additional marketing opportunities.
• Ranging: Grow product range by managing launches of new products, expanding local availability on the platform and improving discoverability. Identify product gaps, onboard new products and be responsible for product growth.
• Store data quality management: Deliver a positive customer journey on Amazon (e.g., regular store checks, competitor benchmarking, enhanced content on detail pages, quality product visibility, accurate product descriptions).
• Problem solving: Define and implement clear action plans that enable vendor growth under AVS and adapt service offerings to meet vendor and Amazon business needs.
• Project management: Deliver projects that add value to the vendor and/or Amazon community.
• Team player: Actively participate in Amazon team-led initiatives that advance the Amazon store and customer experience in South Africa.

The role offers a unique opportunity to work at the most innovative online retailer. The Key Account Manager role within AVS provides opportunities for greater responsibility and advancement into various roles including Merchandising, Vendor Management and Inventory Management.

BASIC QUALIFICATIONS

• Bachelor's degree
• Minimum 2 years of working experience in either of the following areas: Account management / Customer Development, Buying, Business Management, Business Consulting, Project Management, Financial Analysis and/or Marketing

PREFERRED QUALIFICATIONS

• Demonstrated success in negotiations, influencing abilities and relationship management.
• Able to work in an entrepreneurial startup-type environment
• Ability to navigate ambiguity and lead initiatives that enhance vendor engagement.
• Able to solve problems and initiate projects that lead to measurable positive business impact
• Experience analyzing data to support business decisions.
• Able to prioritize and manage multiple competing priorities in a fast-paced environment

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.