Key Account Manager

Flash; Wes-Kaap; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to enhance client relationships and drive sales growth. In this role, you will manage multiple accounts, ensuring customer satisfaction while actively monitoring progress and providing feedback. You'll collaborate with internal teams to deliver on account objectives and develop innovative strategies to expand brand presence. This is a fantastic opportunity to engage in meaningful work and contribute to a supportive culture that values bravery and teamwork. If you're passionate about building relationships and achieving remarkable results, this role is for you.

Qualifications

• Proven experience in account management and customer relations.
• Strong analytical skills to gather and analyze competitor information.

Responsibilities

• Manage and grow existing client accounts to ensure satisfaction and service delivery.
• Drive sales by introducing products and developing growth strategies.

Skills

Account Management

Customer Relationship Management

Sales Strategy

Forecasting

Marketing Activities

Education

Bachelor's Degree in Business or related field

Tools

CRM Software

Reporting Tools

Job description

A well-established brand with a global strategy, that prides itself on making people’s lives easier through frontier technology that creates enabling opportunities.

Culture :

At FLASH, we realize that “the way we do things around here” drives our business and enables us to achieve our purpose of “Making People’s Lives Easier”. Our three values are the drumbeat of our business:

• We are all in
• We have each other’s backs
• We are brave

These values help us create a culture where people come to work because it’s a place where they can engage in meaningful work, in a supportive environment where they can be the best version of themselves and achieve the remarkable!

Job Role :

Maintain, grow, and enhance good relations with existing Flash clients to properly manage internal accounts and handle all administration related to these accounts.

Responsibilities :

• Manage development and growth of assigned existing accounts.
• Manage multiple accounts and maximize each in line with business objectives and requirements.
• Ensure effective service delivery and customer satisfaction.
• Actively monitor account progress and provide feedback to the business.
• Drive sales by introducing Flash products to existing accounts.
• Serve as the lead contact for all matters related to assigned accounts, assisting with high-severity issues or escalations when necessary.
• Collaborate with internal resources to ensure the execution and delivery of account requirements and objectives.
• Conduct monthly forecasting, allocations, and reporting.
• Administer proposals and performance reports.
• Develop, implement, and track growth strategies.
• Manage marketing activities and internal flow processes.
• Ensure thorough understanding of Flash product agreements, including commercials, amendments, operating procedures, and compliance within the assigned national account portfolio.
• Build and maintain professional relationships with business partners and internal stakeholders, emphasizing relationship-building over collaboration.
• Increase brand presence by expanding the reach of Flash products at trader and customer levels within the account portfolio.
• Contribute to innovative promotional planning and help achieve targets.
• Gather and analyze competitor information, providing feedback and recommendations to stakeholders.
• Mediate and resolve escalated queries within the account portfolio.
• Maintain self-development and stay informed in all relevant areas.
• Demonstrate proficiency in all required systems and access information related to account management.