Key Account Manager

Datafin; Stellenbosch; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A FinTech company in Stellenbosch seeks a seasoned Key Account Manager to enhance client relationships and drive business growth. The ideal candidate will have a Bachelor's Degree in Business or Finance, be proficient with CRM software, and have proven experience in the FinTech environment. Strong communication, negotiation, and problem-solving skills are essential for this role.

Qualifications

• Proven experience as a Key Account Manager in the FinTech industry.
• Strong understanding of FinTech products and services.
• Ability to work collaboratively within a team.

Responsibilities

• Responsible for effective onboarding of new clients.
• Perform quality assurance risk checks on new merchants onboarded.
• Manage communications between clients and internal teams.

Skills

Communication

Negotiation

Problem-solving

Education

Bachelor's Degree in Business

MBA

Tools

CRM software

Microsoft Office Suite

Job description

ENVIRONMENT:

A prospering FinTech Company located in Stellenbosch is actively looking for a skilled and seasoned Key Account Manager to become a valuable member of their team and propel the expansion of their business in the FinTech sector. In the role of Key Account Manager, your responsibilities will include cultivating and extending relationships with their key clients. You will have a pivotal role in comprehending their requirements, delivering customized solutions, and ensuring their contentment. A Bachelor's Degree in Business, Finance, or a related field is required, and an MBA is considered a plus. Demonstrated experience as a Key Account Manager in the FinTech industry or a related field is essential.

DUTIES:

• Responsible for effective on-boarding of new Clients.
• Facilitate ISO Merchant Accounts with the Acquiring banks.
• Perform quality assurance risk checks on new merchants onboarded.
• Assist with Merchant Recons and Billing.
• Setup and train Clients on platforms.
• Report on Monthly Sales.
• Risk audit Client business behaviour and manage or escalate accordingly.
• Manage disputes, chargebacks, and communication with the banks.
• Follow-up with new key Clients and offer additional assistance to their new personnel using the company’s software for the first time.
• Resolve Client issues and complaints.
• Manage communications between Clients and internal teams.
• Assist with proposals, quotes and invoicing.

REQUIREMENTS:

• Bachelor's Degree in Business, Finance, or a related field. MBA is a plus.
• Proven experience as a Key Account Manager in the FinTech industry or a related field.
• Strong understanding of FinTech products and services.
• Proficient in CRM software and Microsoft Office Suite.

ATTRIBUTES:

• Excellent communication and negotiation skills.
• Exceptional problem-solving abilities.
• Results-oriented and able to meet or exceed sales targets.
• Ability to work collaboratively within a team and cross-functionally.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

Desired Skills:

• Key
• Account
• Manager