Key Account Manager

Agfa-Gevaert; South Africa; Remote; ZAR 30 000 - 70 000; Full time

Job summary

An innovative global organization seeks a dynamic Key Account Manager to lead sales efforts in the healthcare sector. In this role, you will be the primary contact for customers, guiding them from initial engagement to contract closure. You will develop strategic account plans, manage relationships, and ensure customer satisfaction while maximizing sales opportunities. This position offers a challenging yet supportive environment where you can thrive and make a significant impact in enhancing patient care through advanced imaging solutions. Join a team that values collaboration, innovation, and customer success.

Benefits

Competitive salary and benefits

Supportive management

Friendly work environment

Qualifications

• Strong customer relationship skills and business-oriented mindset.
• Experience in developing new business sales opportunities.

Responsibilities

• Create and execute strategic account plans for customers.
• Manage customer relationships and guide them through the sales process.
• Ensure profitable offer calculation and contract management.

Skills

Customer Relationship Management

Sales Strategy Development

Communication Skills

Time Management

Negotiation Skills

Education

Diploma in Diagnostic Radiography

Diploma in Sales

Diploma in Business Administration

Job description

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The Agfa-Gevaert Group develops, produces, and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry, healthcare sector, and specific industrial applications.

Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and improves clinical outcomes through its cutting-edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.

Position Overview:

This position provides day-to-day sales delivery to Agfa customers and the organization. The Key Account Manager acts as the single point of contact for customers regarding Agfa products and services. Responsibilities include creating an account strategy, coordinating and controlling the sales process, managing customer expectations, and negotiating contracts. Additionally, the KAM will serve as a pre-sales consultant for agents and dealers.

Location: Western & Northern Cape provinces

Responsibilities:

1. Create and execute a strategic account plan
2. Act as the single point of contact for assigned customer base for Agfa products & services
3. Guide prospective customers from initial contact to contract closure
4. Qualify accounts
5. Manage customer relationships
6. Explain and demonstrate products/solutions; think strategically with customers
7. Create commercial proposals using available tools for own and local accounts (agents, dealers)
8. Coordinate and control sales processes
9. Manage local product offerings
10. Serve as the sales contact during hand-over from Sales to Services
11. Support the service manager during proposal & negotiation phases for SMA’s
12. Represent sales, support, and service delivery programs ongoingly
13. Ensure profitable offer calculation, submission, and contract management
14. Manage customer overdue accounts
15. Provide a comprehensive hand-over to Services
16. Support agents and dealers in their relationships with end-users

Qualifications:

• Diploma in Diagnostic Radiography, Sales, and/or Business Administration
• Radiographic background is advantageous
• Ability to establish and maintain strong customer relationships
• Business-oriented mindset
• Excellent professional communication skills (written & verbal), with strong time management and presentation abilities
• Experience in developing new business sales opportunities and executing sales strategies
• Knowledge of hospital and medical clinic environments is beneficial

Our Values:

• Own It: Take full accountability, find solutions, practice ethical and safe behaviors
• Play as One: Collaborate, respect diverse perspectives, support team decisions
• Move Forward: Embrace change, innovate, seek feedback, and continuously improve
• Drive Value: Maximize value creation, deliver exceptional customer value, utilize data for insights

What we offer now and in the future:

• Dynamic global organization with a history of innovation and a strong product portfolio
• Challenging environment with supportive management
• Competitive salary and benefits
• Friendly work environment with dedicated professionals

Diversity and Inclusion:

At Agfa, our mission is to ensure everyone belongs. We believe diversity and inclusion foster belonging and engagement. Working together, our differences make us great.

Job Segment: Pre-Sales, Account Manager, Radiology, Radiographer, Sales, Healthcare