Key Account Manager

Shop2Shop; Randburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A dynamic payments company in South Africa is seeking a Key Account Manager to optimize supplier relationships and drive revenue growth. The ideal candidate will have over 5 years of experience in key account management and a Bachelor’s degree in Business Administration. Responsibilities include managing contract negotiations, building strategies, and collaborating with sales and tech teams. This role requires strong negotiation skills and a valid driver's license for client visits.

Qualifications

• Over 5 years of proven experience in key account management.
• Strong analytical and data-driven decision-making skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage contract negotiations and commercial discussions.
• Build customer strategy and ensure execution.
• Conduct regular business reviews with clients.

Skills

Exceptional relationship-building skills

Strong negotiation skills

Analytical mindset with attention to detail

Excellent strategic thinking

Project management skills

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office Suite

Job description

ROLE MISSION | KEY ACCOUNT MANAGER

About Shop2Shop:

The ability to make a payment quickly and at a low cost is an underestimated bedrock of our economy in South Africa. Payments are the financial lifeline of every business and individual. We are on a mission to help entrepreneurs participate and prosper in the digital economy by solving their payments challenges.

When you join Shop2Shop, you join a team of people driven by a shared purpose for why we do what we do every day. The experience of collaboration across teams will be unrivalled. The feeling of belonging to a talented team of people will make this your last career stop. You will find a stimulating and challenging smorgasbord of problems to solve with the aim of supporting entrepreneurs in South Africa.

Purpose of Role:

The Key Account Manager plays a pivotal role in optimizing and strengthening our supplier network. Suppliers are defined as multinational brands and Independent National Distributors. This role is responsible for fostering key supplier relationships, developing and executing the strategic direction for suppliers and ensuring revenue growth. With a focus on data-driven decision making and cross-functional collaboration, this role is crucial in achieving our growth objectives and ensuring continued supplier participation in our ecosystem.

Key Responsibilities:

•Manage contract negotiations and commercial discussions to ensure sustainable growth and profitability of key accounts.

•Build customer strategy and ensure seamless execution of strategy.

•Developing long-term strategies through the development; implementation and constant monitoring of effective strategic account plans to foster growth and uncover new business opportunities.

•Build and maintain long-lasting relationships with customers to drive value, which is essential for unlocking the Brand’s full potential.

•Ensuring relationships with customers is mutually beneficial and results in the delivery of excellent customer service while ensuring there is consistent delivery of high-quality offerings.

•Conduct regular business reviews with clients to assess their needs, address concerns, and ensure products and services offered add value, result in revenue growth and lead to ecosystem retention.

•Collaborate with the broader Sales team (Field Sales, Partner teams) to maximize upselling and cross-selling opportunities, ensuring they result in revenue growth.

•Partner with cross functional teams such as marketing, operations, and tech to ensure product and service relevance while identifying new opportunities to meet the evolving market demand.

•Stay up to date on industry trends, market conditions, and competitor activities to proactively identify new opportunities and potential threats.

•Identify and secure new business opportunities by targeting potential prospects across diverse sectors.

•Prospects pursued should drive growth, expand the company’s ecosystem, and increase market share for the business.

Core Competencies:

•Exceptional relationship-building skills.

•Strong negotiation skills.

•Analytical mindset with attention to detail.

•Excellent strategic thinking and effective problem-solving capabilities.

•Strong project management and organizational skills.

•Proficiency in Microsoft Office Suite. (support with relevant certification)

Skills and Experience Required:

•Bachelor's degree in Business Administration, Sales, or related field preferred.

•Over 5 years proven experience in key account management.

•Strong analytical and data-driven decision-making skills.

•Excellent communication and interpersonal skills.

•Proficiency in data analysis tools and reporting.

•Ability to thrive in a fast-paced, collaborative environment.

Other requirements:

•This job requires working from the office and travelling to clients / suppliers in your own vehicle

•Required to do ad-hoc national travelling

•Valid Driver's licence and reliable transport essential

•South African citizen

•Clear criminal record

Please take note of the following:

•All candidates passing a certain phase in the application process will be subject to criminal and credit checks

•S2S reserves the right not to make an appointment to the above position.

•Applicants who do not receive any response within a month can accept that their applications were unsuccessful.

•S2S strives for equal opportunity in terms of its employment equity guidelines.

Join Shop2Shop as a Key Account Manager to lead our efforts to fortify supplier relationships, stimulate growth, and make a meaningful contribution to our dynamic team and organisation.