Key Account Manager

SYNAPS Synthetic Paper | Made by Agfa; Knysna; Hybrid; ZAR 400,000 - 600,000; Full time

Job summary

A global leader in healthcare IT and imaging solutions is seeking a Key Account Manager to drive sales in South Africa's Western & Northern Cape provinces. You will act as the primary contact for customers, managing relationships and ensuring customer satisfaction while promoting Agfa’s innovative products. This dynamic role offers the opportunity for professional growth within a supportive and diverse organization.

Benefits

Competitive salary and benefit package

Career development and growth

Friendly work environment

Dynamic global organization with innovation

Qualifications

• Sales experience, preferably in medical imaging.
• Diploma relevant to the position.
• Ability to interact professionally and execute sales strategies.

Responsibilities

• Create and execute a strategic account plan.
• Manage customer relationships and expectations.
• Coordinate and control the sales process.

Skills

Sales experience

Professional communication skills

Ability to establish strong customer relationships

Education

Diploma in Diagnostic Radiography

Job description

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Key Account Manager

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Date: May 29, 2025

Location: home based, ZA

Company: AGFA

Company Overview:

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.

Position Overview:

This position provides day-to-day Sales delivery to Agfa customers and the Agfa organization. The Key Account Manager acts as single point of contact to customers for Agfa products & services and is responsible for creating an account strategy, co-ordinating and controlling the sales process, managing customer expectations and negotiating contracts. In addition, the KAM will act as pre-sales consultant for the agents and dealers.

Location: Western & Northern Cape provinces

Responsibilities:

• Create and execute a strategic account plan
• Act as single point of contact to assigned customer base for Agfa products & services
• Accompany prospective customers from first contact to closing of contract
• Qualification of accounts
• Manage customer relationships
• Manage customer expectations during proposal & negotiation phase
• Explain and demonstrate the sold products/solutions and think strategically with the customer
• Create commercial proposals using the available tools for own accounts and local accounts (for agents, dealers)
• Coordinate and control sales processes
• Local product management
• Acting as sales contact in hand-over from Sales to Services
• Support the service manager during proposal & negotiation phase for SMA’s
• Accountability for ongoing representation of sales, support, and service delivery programs
• Accountability for profitable offer calculation and submission and contract management
• Accountability for customer overdue accounts
• Accountability to provide a complete and meaningful hand-over to Services
• Support Agfa agents and dealers in their relationship with end-users
  
  

Qualifications:

• Diploma in Diagnostic Radiography, Sales and/or Business adminitration
• Sales experience, preferably medical Imaging Sales/Presales
• Radiographic background would be an adventage
• Ability to establish and build strong customer relationships over time that allow for continuity
• Business oriented
• Professional communication skills (written & verbal) with excellent time management and presentation skills
• Ability to interact professionally to develop new business sales opportunities and execute sales strategies
• Experience and knowledge of hospital and medical clinic environments will be beneficial
  
  

Our Values:

Own It(I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)

Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)

Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What We Offer Now And In The Future:

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.
  
  

Diversity And Inclusion:

AtAgfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

Job Segment: Pre-Sales, Account Manager, Patient Care, Contract Manager, Sales, Healthcare, Legal

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