Key Account Manager

Network Contracting; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A manufacturing company in Johannesburg is seeking a professional for a strategic role focused on customer relationship management and revenue growth. The candidate will manage key accounts, grow the sales pipeline, and negotiate contracts in a demanding manufacturing environment. A Bachelor's degree and 5-10 years of experience are required for this position.

Qualifications

• 5-10 years of previous work experience in a demanding manufacturing environment.
• Proven track record in customer management roles, with at least 5 years at a senior level.

Responsibilities

• Build and maintain professional relationships with existing strategic customers.
• Manage and grow sales pipeline for prospects.
• Assist with debtors collections.
• Negotiate and administer contracts and agreements.

Skills

Customer relationship management

Problem solving

Sales negotiation skills

Forecast accuracy

Education

Bachelor's degree / NQFL Level 7

Sales & Marketing qualification

Job description

KEY RESPONSIBILITIES

CUSTOMER RELATIONSHIP MANAGEMENT

• Build and maintain professional business relationships with existing strategic customers.
• Ensure excellent customer relationship management with emphasis on problem solving & developing effective & profitable commercial deals.
• Monitor & influence customer service levels, strike rates, forecast accuracy, etc.
• Monitor and respond to market dynamics, most often pricing.

SALES & REVENUE GROWTH

• Manage and grow sales pipeline for prospects.
• Sell innovation (design, grade, machine erect solutions) for margin enhancement and strategic entrenchment with customers.
• Establish and ensure internal budgets are being met.

CROSS FUNCTIONAL ELABORATION & TEAM SUPPORT

• Assist with debtors collections.
• Implement stock management initiatives for aged and redundant stocks.
• Lead cost-saving projects, recoveries on Die and Stereos.

ADMINISTRATION

• Negotiate and administer contracts and agreements relating to pricing, rebates, stock holding, and SLAs with customers.
• Conduct monthly reviews of allocated national key accounts, focusing on relevant customer metrics.
• Ensure accuracy of weekly, monthly, and annual demand forecasts.

REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE

• Bachelor's degree / NQFL Level 7, Sales & Marketing qualification, or similar.
• 5-10 years of previous work experience in a demanding manufacturing environment.
• Proven track record in customer management roles, with at least 5 years at a senior level.