Key Account Manager

About the position

Herotel Business is looking for skilled Key Account Managers to create long-term, trusting relationships with our enterprise clients.
The role is to oversee a portfolio of Enterprise Business customers, process new business and build direct relationships
with Enterprise clients.

The Key Account Manager will also work closely with internal teams to leverage the Enterprise business resources to maximize the revenue opportunities within the Enterprise client accounts.

The responsibilities are:

• Manage a portfolio of key enterprise accounts to achieve long-term success.
  
• Develop positive relationships with enterprise clients.
  
• Assist with the onboarding of new enterprise clients together with the Head of Sales.
  
• Present a “Welcome” meeting with new enterprise clients and share the relevant communication streams and other info together with the Head of Sales.
  
• Promote the Herotel enterprise products to enterprise clients together with the Head of Sales to ensure optimal sales and customer satisfaction.
  
• Track individual sales account targets, aligned with enterprise objectives.
  
• Articulate the value of our product/service within partners organization.
  
• Upsell and cross-sell where opportunity exists.
  
• Process upgrade and downgrade requests – submitting signed quotes to the accounts team to complete billing.
  
• Convey enterprise client requirements to the operations teams on a regular basis.
  
• Monthly reporting on sales forecasts for the coming month.
  
• Submitting all approved and signed installation quotes to the Projects coordinator for installation.
  
• Escalate any unresolved issues relating to projects in delivery, accounts, or helpdesk department to the relevant division.
  
• Check feasibilities within agreed time frame on all new requests and providing quotes where services are feasible.
  
• Present the latest pricing on new services to enterprise clients as approved by the Head of Sales.
  
• Monthly reporting on quotes accepted for new services and upgrades.
  
• Assist the Head of Sales with ad-hoc duties and requests.
  
• Contact calls and ticket management with associated reporting and sales activities at agreed intervals.

Requirements for this role:

• Grade 12
• A relevant tertiary diploma or degree will be beneficial.
• 2 to 5 years’ experience in Key Account Management or similar roles.
• Customer support experience.
• Thorough understanding of the Herotel networks and the challenges and limitations thereof.
• Good decision-making skills to ensure immediate resolution of arising issues.
• Excellent sales skills and sales leadership capabilities; exceptionally strong negotiation and consultation skills.
• Familiar with the key metrics and drivers of value creation.
• Familiar with business realities within the geography/sector he/she is responsible for.
• Solid skills in account management methodology.
• Strong sense of responsibility and commitment, effective communication skills in interacting with people at all levels.
• Excellent time management, presentation, written and oral skills.
• Able to work under pressure, multi-tasking and meet deadlines.
• Excellent knowledge of Herotel and feasibility checking of Herotel specific services.

If interested and you meet all the listed requirements, please apply by submitting your CV with contactable references.

PLEASE NOTE:

• Preference will be given to suitable Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.