Key Account Manager

Key Account Manager

Qualifications

• Sales and Marketing diploma/degree (ideal)

• At least 3 years experience in a Sales Management role (ideally in the Bedding Manufacturing/Similar Industry)

• Experience with multiple systems (Syspro, etc.)

• Full understanding of product development and production costs, including waste, downtime, scrap, and rework

Responsibilities:

• Assist the senior management team in supporting and driving sales growth, achieving sales targets.
• Strengthen relationships with existing customers through regular meetings and promotional activities.
• Design and implement strategic sales plans to maximize sales and growth opportunities.
• Grow sales with existing customers.
• Seek opportunities to expand the company’s customer base in existing and new markets.
• Research and gather relevant information on target markets to qualify leads and plan/execution an effective sales approach upon Senior Management confirmation.
• Ensure adherence to call cycles as directed by Senior Management within assigned regions/accounts.
• Represent The Company at various tradeshows.
• Plan and execute regular field trips to maintain strong relationships with existing customers.
• Maintain a well-informed working knowledge of all product ranges, production workflow, warranties, and guarantees.
• Provide product knowledge training to customers as needed.
• Generate sales reports, including booking reports and other daily, weekly, monthly, and annual reporting as directed.
• Responsible for timely follow-up and ongoing sales relationships with qualified clients to ensure ROI from attended tradeshows.
• Maintain customer contact through site visits, direct mail, telephone, email, or personal sales calls in geographic markets.
• Manage support staff, including monitoring assignments, productivity, and overall well-being.
• Control Spiv Reports for key customers.
• Renegotiate FY rebates with key customers.
• Roll out price lists when price increases are due to the team and customers.
• Actively contribute to teamwork by participating in staff meetings and supporting colleagues.
• Demonstrate behaviors that reflect The Company’s vision and values.
• Act responsibly and perform work in accordance with ethical standards.
• Control resources effectively to support customer delivery requirements and Lean Manufacturing principles.
• Conduct incident and non-conformity investigations, including associated reporting and action closure.
• Ensure KPIs are met by working to the overall plan as advised by the Manager.
• Provide product expertise within the team and respond to operator queries.
• Work proactively with support functions to fully define the processes, procedures, and controls relevant to team activities.
• Provide support and input to continuous improvement activities within the team.