Key Account Manager

Pro Select Consulting; Cape Town; On-site; ZAR 150,000 - 250,000; Full time

Job summary

An innovative company is seeking a 1st Line Support Engineer to provide exceptional technical support in a remote capacity. This role involves proactively managing and troubleshooting issues for customers of MSP partners, ensuring a seamless experience. You'll leverage your analytical and problem-solving skills to address a variety of technical challenges, including Windows 10 and Microsoft Office support. Excellent communication skills are essential, as you will be assisting a US client base. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you!

Qualifications

• Experience in IT Helpdesk or remote support is a big plus.
• Strong English language skills are essential for supporting US clients.

Responsibilities

• Deliver 1st line IT support services to customers of MSP partners.
• Troubleshoot technical issues and escalate to senior engineers when necessary.

Skills

Analytical Skills

Problem Solving

Communication Skills

Customer Support

Technical Troubleshooting

Windows 10

Microsoft Office

Windows Server

Job description

First Line Support Engineer - Remote

What's this role about?

As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners.

Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.

MSP experience would be a bonus; if not, an IT Helpdesk/remote support background is a big plus.

Strong English language skills are a must. These roles involve supporting a US Client (Eastern) and we have start times ranging from 3pm - 7pm SAST.

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

Your everyday focus will include:

1. Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
2. Windows 10
3. Microsoft Office
4. Printers and Scanners
5. Various customer applications
6. Knowledge of Windows Server
7. Identifying and escalating higher-level issues to a senior engineer

Being a people person, delivering support in a friendly and positive manner is essential. Great communication skills, both verbally and in writing, will be expected.