Key Account Manager

Vodafone Group Plc; Cape Town; On-site; ZAR 800,000 - 1,200,000; Full time

Benefits offered by this job

Incentive programs

Retirement funds & medical aid

Staff discounts with partners

Job summary

Vodacom in Century City is seeking an experienced Senior Key Account Manager to lead end-to-end management of key business partners within the CBU Sales Channels.

You will develop and execute sales plans, drive revenue and margin growth, and manage channel partnerships while ensuring a high-quality customer experience and strict adherence to SLAs. You will also lead reporting, forecasting, and cross-functional collaboration across regions.

Qualifications

• Matric and a Degree/ Diploma, with at least 3–5 years relevant experience.
• Or Matric only, with at least 5 years relevant experience.

Responsibilities

• Develop and implement the sales plan for respective channels aligned to the business strategy.
• Collaborate across multiple departments to deliver on National and Regional Campaigns.
• Deliver sales presentations and proposals to executive levels and boards of directors.
• Identify and propose new channel partners and manage existing ones.
• Oversight on channel partner operations to ensure profitability and Vodacom standards.
• Accurate and timely reporting, monitor trends on BI reports and dashboards.
• Manage end-to-end tracking and reporting on Product Forecasting, Updates, Orders and issues.
• Build strong relationships with customers at all levels and ensure excellent customer experience.

Skills

Forecasting & Planning

Relationship Building

Financial & Commercial Acumen

Attention to Detail

Proficiency in Excel & PowerPoint

Senior KA Management

Telecoms Knowledge

Education

Degree/Diploma

Matric

Tools

Excel

PowerPoint

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit:

To run the end-to-end Key Account Management of key business partners within the CBU Sales Channels.

Your responsibilities will include:

Sales Planning and Execution

• Develop and implement the sales plan for respective channels aligned to the business strategy.
• Collaborate across multiple departments to deliver on National and Regional Campaigns.
• Deliver sales presentations and proposals to executive levels and boards of directors.

Revenue and Margin Growth

• Develop, present, project management and implement plans to increase net sales revenue across both prepaid and contract across relevant channels.
• Ensure margin growth by managing discounts, tariffs and product/channel/segment mix.

Channel Partner Management

• Identify and propose new channel partners.
• Manage and support existing channel partners.
• Oversight on channel partner operations, finance, marketing & projects to ensure business models are profitable and in accordance with Vodacom standards.
• Assist with product knowledge and developing business acumen of Channel Partner.

Reporting and Feedback

• Accurate & timeous reporting with attention to detail and inclusive feedback of performance against targets.
• Monitor and Track Trends on BI Report and Dashboards and provide feedback and insights.
• Manage and Update P&L Reporting Per Channel to ensure profitability and mitigate risks.
• Manage the end-to-end tracking and reporting on Product Forecasting, Product Updates, Order Fulfilment and Operational Issues.
• Proficiency in Excel and Power Point.

Stakeholder and Relationship Management and Customer Service

• Build strong relationships through proactive interaction with customers at all levels.
• Oversee the calling plans of the outsourced Account Managers/Service Managers and CRC teams.
• Ensure a good Customer Experience with all customer interactions.
• Ensure that SLA’s with customers are adhered to at all times.
• Internal Stakeholder management with various business areas.
• Regional relationship management with the various Regions.

The ideal candidate for this role will have:

• Matric
• Degree/ Diploma, with
• At least 3-5 years relevant experience

OR

• Matric only, then must have
• At least 5 years relevant experience

Core competencies, knowledge, and experience:

• 3-5 years experience as a Senior Key Account Manager.
• Preferable knowledge in the telecoms arena.
• Proven experience in building and maintaining relationships.
• 3-5 years in Forecasting and Planning is essential, with a proven track record.
• Financial and commercial acumen is essential.
• Preferable Project Management experience.
• Acute attention to detail and meticulous time management skills required.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 02 September 2026.

The base location for this role is Century City.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.