KAM (Key Account Manager) - ICT (Information & Communication Technology)

Dina Gates Recruitment (Pty) Ltd; Pretoria; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A recruitment agency seeks a Key Account Manager (KAM) in the ICT sector to acquire new accounts and manage existing relationships. The ideal candidate will have over 5 years of sales experience and strong strategic account management skills. Responsibilities include client relationship management, revenue growth, and providing tailored solutions. Candidates should possess a Bachelor's degree in Business Administration and proficiency in CRM tools. This role offers an opportunity to significantly impact business growth.

Qualifications

• 5+ years of sales experience in the ICT industry.
• Proven track record managing key accounts.
• Strong problem-solving and strategic thinking skills.

Responsibilities

• Acquire and manage key accounts.
• Develop strategic account plans.
• Negotiate contracts and pricing.

Skills

Sales and Account Management

Communication

Strategic Thinking

Negotiation

Analytical Skills

Organizational Skills

Education

Bachelor's degree in Business Administration

Certifications in Sales or Account Management

Tools

CRM software

Microsoft Office Suite

Job description

If your passion as a KAM in the ICT space is to acquire new accounts and manage existing clients for your company, we would love to hear from you!

KEY RESPONSIBILITIES :

• Relationship Management: Acquire and manage key accounts
• Strategic Planning: Develop and implement strategic account plans to achieve both client and company objectives
• Client Needs & Solutions: Understand client needs and objectives, and work with internal teams to deliver tailored solutions and services
• Revenue Growth: Identify opportunities for upselling, cross-selling, and new business development within key accounts
• Issue Resolution: Proactively address client concerns and resolve any issues or complaints promptly and effectively
• Communication & Collaboration: Facilitate communication between key clients and various internal departments
• Performance Monitoring: Track and analyze key account metrics, providing regular reports to stakeholders
• Sales and Negotiation: Negotiate contracts, pricing, and other business terms with clients
• Consultation & Advice: Provide guidance and recommendations to clients on relevant products, services, and business strategies

EXPERIENCE / SKILLS :

• At least a 5-year proven track record of sales within the ICT industry
• Previous experience as a New Business Developer / Relationship Manager / Senior Sales Account Manager in ICT space REQUIRED
• Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets
• Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships
• Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes
• Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions
• Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines
• Proficiency in CRM software and Microsoft Office Suite to manage client information, track activities, and produce reports
• Proactive and self-motivated with a passion for delivering exceptional customer service
• Ability to work independently, as well as collaboratively in a team environment
• Strong industry knowledge and understanding of market dynamics

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business Administration, Marketing, or a related field
• Proven experience in ICT Sales, Key Account Management, or relevant Customer Relationship Management roles
• Knowledge of the Security industry or market a BIG Plus
• Familiarity with CRM software and other relevant sales tools
• Strong business acumen and financial understanding
• Ability to travel to meet clients as needed
• Highly advantageous: Certifications or training in Sales, Account Management, or Customer Relationship Management