Jupidex : Parts Telesales Specialist

Plennegy (Pty) Ltd.; Pietermaritzburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading agricultural equipment distributor is seeking a Sales Representative to promote and sell parts and services. Responsibilities include making outbound calls, responding to inquiries, and maintaining customer relationships. The ideal candidate will have sales experience, strong communication skills, and a background in agricultural equipment. This role is based in Pietermaritzburg, KwaZulu-Natal.

Qualifications

• Proven experience in sales and customer service.
• Familiarity with CRM systems is advantageous.
• Strong product knowledge in agricultural equipment.

Responsibilities

• Make outbound calls to promote and sell parts and services.
• Prepare accurate quotations and follow-up on sales.
• Maintain up-to-date customer records in the CRM system.
• Stay informed about available parts and updates from suppliers.
• Achieve and exceed sales targets.

Skills

Customer relationship management

Sales skills

Communication

Product knowledge

Job description

Jupidex (Pty) Ltd, part of the Plennegy Group, is a market leader in Southern Africa for distributing and servicing high-quality agricultural equipment, including Soil Preparation, Seeding, Spreading, Hay & Forage, and Spraying equipment. Established in 1999 as Kverneland South Africa, with its Head Office in Pietermaritzburg, KwaZulu-Natal Midlands, Jupidex represents renowned brands such as Kverneland, McHale, Andreoli, Toscano, Kayhan Ertugrul, Izelmak, and Carrarospray. The company is committed to providing professional service to farmers across Southern Africa through knowledgeable Sales Specialists, Product Managers, branch networks, and extensive dealer partnerships.

Responsibilities

Sales & Customer Service

• Make outbound calls to existing and potential customers to promote and sell parts and related services.
• Respond promptly to incoming parts sales inquiries via phone, email, or messaging platforms.
• Build and maintain strong customer relationships to foster loyalty and repeat business.
• Identify customer requirements accurately and recommend appropriate parts based on product knowledge and system information.
• Inform customers of promotions, discounts, and value-added services.
• Provide professional advice regarding parts installation, maintenance, and compatibility.

Order Management

• Prepare accurate quotations and follow up on open quotes to close sales.
• Capture sales orders promptly and accurately into the system (ERP or CRM).
• Coordinate with warehouse and logistics teams to confirm stock availability and delivery timelines.
• Track orders and communicate status updates to customers.

Database & CRM Management

• Maintain up-to-date customer records in the CRM system.
• Record all call interactions, sales activities, and follow-up tasks.
• Analyze customer buying patterns to identify upsell or cross-sell opportunities.

Product & Market Knowledge

• Stay informed about available parts and updates from suppliers.
• Understand competitor offerings and market pricing to position products effectively.
• Attend training sessions and product briefings to stay current with new parts and systems.

Sales Reporting

• Achieve and exceed sales targets and KPIs.
• Generate weekly and monthly sales performance reports.
• Identify trends and report customer feedback to relevant teams.