Jupidex : Parts Telesales Specialist

Plennegy Group; Pietermaritzburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the parts sales industry seeks a Parts Telesales Specialist in KwaZulu-Natal. The role involves making outbound calls, managing customer relationships, and maintaining a robust CRM database. Ideal candidates should have a strong sales background and relevant education in agriculture, business, or marketing.

Qualifications

• Min 3-5 years’ experience in sales, retail, or business development.
• High level of product application knowledge required.

Responsibilities

• Make outbound calls to promote and sell parts and services.
• Respond to customer inquiries via phone, email, or messaging.
• Maintain strong customer relationships and manage orders.

Skills

Customer Relationship Management

Sales Skills

Product Knowledge

Education

Post-Matric Certificate

Diploma in agriculture/business/marketing

Job description

Job title : Jupidex : Parts Telesales Specialist

Job Location : KwaZulu-Natal, Pietermaritzburg Deadline : July 19, 2025 Quick Recommended Links

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RESPONSIBILITIES :

• Make outbound calls to existing and potential customers to promote and sell parts and related services.
• Respond promptly to incoming parts sales inquiries via phone, email, or messaging platforms.
• Build and maintain strong customer relationships to foster loyalty and repeat business.
• Accurately identify customer requirements and recommend appropriate parts based on product knowledge and system information.
• Inform customers of promotions, discounts, and value-added services.
• Provide professional advice and support regarding parts installation, maintenance, and compatibility.

Order Management :

• Prepare accurate quotations and follow up on open quotes to close sales.
• Capture sales orders promptly and accurately into the system (e.g., ERP or CRM software).
• Coordinate with warehouse and logistics teams to confirm stock availability and delivery timelines.
• Track orders and communicate status updates to customers.

Database & CRM Management :

• Maintain up-to-date customer records in the CRM system.
• Record all call interactions, sales activities, and follow-up tasks.
• Analyse customer buying patterns to identify upsell or cross-sell opportunities.

Product & Market Knowledge :

• Stay informed about the full range of available parts and updates from suppliers.
• Understand competitor offerings and market pricing to better position products.
• Attend training sessions and product briefings to stay current with new parts and systems.
• Achieve and exceed assigned sales targets and KPIs.
• Generate weekly and monthly sales performance reports.
• Identify trends and report customer feedback to the sales and procurement teams.

REQUIREMENTS : Education

• Min : Post-Matric Certificate
• Ideal : Diploma in agriculture / business / marketing or a related field

Experience

• High level of product application knowledge - 3-5 years’ experience
• Sales / Retail / Business Development jobs