Jupidex: Parts Telesales Specialist

Plennegy (Pty) Ltd; Pietermaritzburg; On-site; ZAR 200,000 - 400,000; Full time

Job summary

A leading company in agricultural equipment is seeking a Sales and Customer Service professional to join their dynamic team in Pietermaritzburg. The successful candidate will focus on customer relationships, sales targets, and market knowledge, contributing to a team dedicated to quality service and product knowledge. With opportunities for development and training, this role is ideal for individuals with a passion for agriculture and sales.

Qualifications

• Min 3-5 years’ experience in sales with agricultural products.
• Valid Driver’s License and Police Clearance required.
• On-the-job training and strong computer skills needed.

Responsibilities

• Make outbound calls to promote and sell parts and related services.
• Prepare accurate quotations and follow up to close sales.
• Maintain up-to-date customer records in the CRM system.

Skills

Customer Relationship Management

Sales Strategies

Product Knowledge

Communication

Negotiation

Education

Post-Matric Certificate

Diploma in agriculture/business/marketing

Tools

CRM Software

Microsoft Word

Microsoft Excel

Job description

Introduction:

Jupidex (Pty) Ltd, which forms part of the Plennegy Group.

Description:

Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high-quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying. Founded in 1999, originally trading as Kverneland South Africa, the Head Office still remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands. With world renowned brands such as Kverneland, McHale, Andreoli, Toscano, Kayhan Ertuğrul, Izelmak and Carrarospray it emphasizes the passion Jupidex has for distributing the best Agricultural products in Southern Africa. With extremely knowledgeable Sales Specialists and Product Managers supported by Jupidex branches and our extensive dealer networks, Jupidex makes it their goal to provide a professional service to the farmers in Southern Africa.

RESPONSIBILITIES:

Sales & Customer Service:

• Make outbound calls to existing and potential customers to promote and sell parts and related services.


• Respond promptly to incoming parts sales inquiries via phone, email, or messaging platforms.


• Build and maintain strong customer relationships to foster loyalty and repeat business.


• Accurately identify customer requirements and recommend appropriate parts based on product knowledge and system information.


• Inform customers of promotions, discounts, and value-added services.


• Provide professional advice and support regarding parts installation, maintenance, and compatibility.

Order Management:

• Prepare accurate quotations and follow up on open quotes to close sales.


• Capture sales orders promptly and accurately into the system (e.g., ERP or CRM software).


• Coordinate with warehouse and logistics teams to confirm stock availability and delivery timelines.


• Track orders and communicate status updates to customers.

Database & CRM Management:

• Maintain up-to-date customer records in the CRM system.


• Record all call interactions, sales activities, and follow-up tasks.


• Analyse customer buying patterns to identify upsell or cross-sell opportunities.

Product & Market Knowledge:

• Stay informed about the full range of available parts and updates from suppliers.


• Understand competitor offerings and market pricing to better position products.


• Attend training sessions and product briefings to stay current with new parts and systems.

Sales Reporting:

• Achieve and exceed assigned sales targets and KPIs.


• Generate weekly and monthly sales performance reports.


• Identify trends and report customer feedback to the sales and procurement teams.

Requirements:

REQUIREMENTS:

Education

• Min: Post-Matric Certificate


• Ideal: Diploma in agriculture/business/marketing or a related field

Legal Requirements

• Min: Driver’s License and Police Clearance

Training

• Min: On-the-job training, Computer Skills on Word & EXCEL

Hazard & Safety Requirements

• Occupational Health & Safety

Experience

• High level of product application knowledge - 3-5 years’ experience

Plennegy (Pty) Ltd was founded in 1955 and is both a trading and holding company with its core business being related to agriculture and property investments. Together with its associated companies, the group develops, produces and distributes seed, as well as supplies farming equipment, fuel and vehicles to the agricultural and retail industries.

With a reach that extrends across South Africa, Africa and over fifty countries worldwide, we are committed to an extensive research program to continually develop new seeds and products, improved farming practices and the provision of superior agricultural solutions and service.