Junior Technical Officer (Post Level 12)

Department Description/Departement Beskrywing

Faculty of Engineering

Dean's Division

Junior Technical Officer (Post Level 12)

(Stellenbosch Campus)

Ref. ING00/075/0425

The Faculty of Engineering Computer User Area (FoECUA) resides within the Faculty's Dean's Division at Stellenbosch University (SU).

The FoECUA provides specialised ICT services to both students and staff through equipment and other ICT services in dedicated computer user areas, electronic classrooms,

lecture halls and tutorial rooms within the Faculty.

Duties/Pligte

• IT Helpdesk within FoECUA
  • Providing support for an IT Helpdesk system.
  • Completing and accurately handling all daily staff and student enquiries/problems.
  • Providing effective and efficient service and support to students and staff.
  • Report writing.
• ICT Hardware and Software Support within FoECUA
  • Performing user printer maintenance.
  • Supporting academic staff in setting up laptops and audio-visual equipment in electronic classrooms, lecture halls and tutorial rooms.
  • Effectively organising electronic classrooms as examination venues and general assistance to ensure that computers are all in working order.
  • Assisting with rolling out software in electronic classrooms, lecture halls, tutorial rooms and general user areas.
  • Placing computer equipment and ensuring software requirements are met according to the required standards and service levels.
  • Securing general equipment and computers according to the required standards.
  • Supporting security camera systems, access control and all audiovisual systems within the FoECUA facilities (electronic classrooms and general user areas).
• Facilities Management Assistance
  • Monitoring the general condition of the electronic classroom and other general working venues (including computer equipment, audiovisual projectors, screens, seating, lighting, ventilation and air conditioning, sound equipment, etc.).
  • Reporting deficiencies regarding electronic classrooms and other general working venues to the correct parties that are responsible for repairing such deficiencies, and monitoring that such deficiencies are addressed timeously and correctly.
• Other General Tasks
  • Performing certain administrative tasks within the FoECUA environment.
  • Maintaining stores and ensuring sufficient stock levels are present at all times and other general consumable materials for the FoECUA.
  • Effectively performing additional ad hoc duties as requested by the FoECUA Manager.

Job Requirements/Pos Vereistes

• Matric / Grade 12 equivalent.
• Computer literate in Microsoft applications (MS Word, MS Excel and MS PowerPoint).
• Technical IT course attendance (e.g. A+, S+, N+ or L+).
• At least two years' frontline IT technical support experience.
• A desire to start a career in Information Technology.
• The ability to transfer computer hardware and software instructions to students and staff.
• The ability to initiate and monitor the solving of technical problems completely independently.
• The ability to work effectively in a team, as well as independently when required to do so.
• Excellent interpersonal skills.
• The ability to effectively transfer knowledge to students and colleagues.
• The ability to function within a multilingual environment.

Recommendation/Aanbeveling

• An IT (Information Technology) formal qualification (A+ certificate or higher);
• Experience in the use of audio-visual equipment and applications;
• The ability to communicate in Afrikaans.

How To Apply/Hoe Om Aansoek Te Doen

Stellenbosch University is committed to employment equity (EE). In accordance with the institutional EE Plan of the University and that of the specific environment,
only South African citizens from the designated groups will be considered for appointment.

Stellenbosch University reserves the right not to make an appointment.

Your application, comprising a comprehensive curriculum vitae (including the names and email addresses of at least three referees), must reach the University before or on the closing date of the advertised post.

APPLY ONLINE AT BY USING THE APPLY NOW LINK AT THE TOP RIGHT-HAND CORNER OF THE SPECIFIC VACANCY PAGE.

The University reserves the right to investigate qualifications and conduct background checks on all candidates.

The Occupational Health and Safety Act requires people in occupations that entail potential exposure to certain hazards (such as, but not limited to: noise, hazardous chemical substances and hazardous biological agents) to be subjected to medical screening, to determine their fitness to work in the said occupations.

Should no feedback be received from the University within four to six weeks of the closing date, kindly accept that your application did not succeed.

Enquiries/Navrae

Enquiries regarding this post: Mr Michael Michiel on 021 808 3562, or at

Enquiries regarding remuneration/benefits, as well as technical assistance with the electronic application process: Human Resources Client Services Centre on 021 808 2753 (Stellenbosch) / 021 938 9636 (Tygerberg), or at

Currency ZAR

Commencement Date 01-Jun-2025

Closing Date 30-Apr-2025

Amount of Travel

Work At Home