Junior Team Leader

Level Up; Sandton; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company seeks a motivated Call Centre Sales Supervisor to lead a team in achieving sales targets. The ideal candidate will have experience in telesales and a strong understanding of short-term insurance. Responsibilities include coaching, performance analysis, and optimizing lead quality. This role requires someone who is analytical, customer-oriented, and able to foster a positive team culture.

Qualifications

• Minimum of three years' experience in a Call Centre Sales environment.
• Supervisory experience in a call centre for six months or more.
• Strong understanding of short-term insurance products.

Responsibilities

• Drive the quotation and sales process effectively.
• Coach team members to manage objections during sales.
• Initiate and run incentive programs to drive team performance.

Skills

Sales Achievement

Data Analysis

Customer-Centric Approach

Persuasion

Time Management

Education

NQF Level 4: Grade 12 or Tertiary Qualification

Regulatory Examination (RE5)

Full Qualification in Short-Term Insurance

Job description

Key Responsibilities

• Drive the quotation and sales process with skill, diligence, and integrity
• Adhere to internal operational protocols as set by management
• Oversee lead optimization efforts across the organization
• Analyze reports and listen to calls to assess team performance and training needs
• Coach team members to effectively manage objections during the sales process
• Enforce team discipline: monitor talk time, log-in/log-out times, and break adherence
• Improve lead quality by minimizing errors and ensuring script compliance
• Assist in training and coaching initiatives for team development
• Share insights and best practices to improve team efficiency
• Initiate and run incentive programs to drive performance
• Foster a strong sense of teamwork and positive team culture
• Collaborate with the sales support team to enhance performance outcomes
  
  

Experience And Skills Required

• Minimum of three years' experience in a Call Centre Sales environment with a proven track record of success
• Experience in outbound telesales with demonstrated sales achievement
• Solid understanding of short-term insurance products and services
• Experience in high-performance, compliance-driven environments
• Ability to analyse and interpret data with strong attention to detail
• Supervisory experience in a call centre environment for six months or more
  
  

Qualifications

• Minimum NQF Level 4: Grade 12 or a tertiary qualification (preferred)
• Regulatory Examination (RE5) advantageous
• Full Qualification in Short-Term Insurance advantageous
• Compliance with FAIS Fit and Proper criteria (minimum experience and competency requirements)
  
  

Non-Technical Skills

• Strong administrative and time management skills
• Excellent verbal and written communication
• Computer literacy
• Analytical and problem-solving capabilities
• Conflict resolution and project management skills
• Adaptability and resilience in dynamic environments
• Customer-centric approach
• Confidence, drive, and motivation
• Persuasive and influential personality
• Strong interpersonal skills
• High levels of accuracy and attention to detail
• Self-motivated with a strong work ethic
• Willingness to learn and grow in the role