Junior Systems Engineer

Tyron Consultancy; Johannesburg; Hybrid; ZAR 300,000 - 400,000; Full time

Job summary

A leading travel retail company is seeking a Junior Systems Engineer in Johannesburg to support and maintain IT production systems. This role involves providing technical support, managing incidents, and documenting systems to ensure operational efficiency in a high-demand retail environment. Candidates should have a relevant degree and strong analytical skills, with knowledge in SQL and Windows Server preferred.

Qualifications

• Degree or qualification in IT or related field required.
• Experience in systems operations is advantageous.
• ITIL certification and knowledge of SQL preferred.

Responsibilities

• Provide 1st and 2nd Line Support for business systems.
• Maintain and manage tickets in the incident lifecycle.
• Investigate data and system inconsistencies reported by users.

Skills

SQL

Analytical Thinking

Attention to Detail

Strong Communication

Education

University degree in Information Technology, Science, Engineering, or Mathematics

Matric (Senior Certificate)

Relevant industry certifications (e.g. ITIL Foundation)

Tools

Windows Server

Job description

Junior Systems Engineer required in Johannesburg.

A leading travel retail Company is looking for a Junior Systems Engineer to join its Johannesburg-based IT team.

The company operates across airline catering and inflight retail, duty-free airport and downtown stores, and supports its global operations through advanced proprietary platforms that manage point-of-sale, e-commerce, inventory, and business intelligence.

The Junior Systems Engineer will assist in supporting and maintaining IT production and integration systems, resolving incidents, and ensuring effective documentation.

This role plays a key part in keeping complex, high-demand retail systems running smoothly across multiple operational environments

Salary: R20 000 – R23 000 negotiable, based on experience.

Remote / Hybrid (Suitable for candidates based in Johannesburg).

Minimum Requirements:

• Matric (Senior Certificate)
• University degree or graduate qualification in a related discipline such as Information Technology, Science, Engineering, or Mathematics
• Relevant industry certifications (e.g. ITIL Foundation)
• Experience in a systems operations environment (advantageous)
• Knowledge of SQL (advantageous)
• Experience working in Windows Server environments
• Data warehousing experience (advantageous)
• Strong communication skills, analytical thinking, and attention to detail
• Ability to work independently under pressure, manage variable workloads, and meet deadlines

Duties and Responsibilities:

• Provide 1st and 2nd Line Support for business systems
• Maintain and manage tickets within the incident lifecycle, ensuring timely and effective resolution
• Investigate data and system inconsistencies reported by users
• Build and maintain system documentation, including:
• Architecture overviews and diagrams
• Security policies and procedures
• System policies and procedures
• Data Protection and Retention, Disaster Recovery, and Business Continuity Plans
• End-user documentation and training materials
• Support team documentation
• Monitor system performance and generate reports
• Manage and drive system incident, problem, and change requests through to resolution
• Provide technical support for desktop systems, including hardware, software, and peripherals
• Troubleshoot and resolve issues related to desktop performance, network connectivity, and system access
• Offer technical guidance and support to end-users to ensure minimal downtime and optimal user experience