Junior Support Engineer

Elite Search; Cape Town; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Join a dynamic Cape Town-based company as a Support Engineer. You'll resolve customer issues, manage support tickets, and contribute to system monitoring and upgrades, supporting key operations across multiple regions. Ideal candidates will have strong Linux skills and a proactive approach to problem-solving.

Qualifications

• 1-3 years of technical support or IT operations experience, ideally in telco or ISP.
• Strong Linux/Unix skills with CLI proficiency and log analysis.
• Customer-focused mindset with excellent communication skills.

Responsibilities

• Resolve technical issues and customer requests within SLA targets.
• Manage support tickets, documentation, and change requests effectively.
• Monitor systems, perform OS upgrades, and apply necessary fixes.

Skills

Linux

Unix

Technical Support

Customer Service

Network Concepts

Education

IT Diploma or Degree in Computer Science / Information Technology

Matric (Grade 12)

Tools

Freshdesk

Zendesk

Jira Service Desk

Nagios

Zabbix

Prometheus

Job description

Support Engineer | Cape Town | Remote (have to be Cape Town based)

This company lives and breathes real-time monitoring . With over 50 years of collective experience in telco, ISP, and operator environments, they have built a world-class monitoring solution deployed across Africa, the USA, UAE, and Australia.

They are looking for a Support Engineer to join their Cape Town team and be part of a dynamic environment that values initiative, learning, and excellence in customer support.

POSITION INFO : Responsibilities :

• Resolve technical issues and customer requests via Freshdesk within SLA targets
• Manage and update support tickets, documentation, and change requests
• Monitor systems, interpret cron mails , and apply OS or application-level fixes
• Perform OS and Iris upgrades , patching, and daily infrastructure health checks
• Communicate professionally with customers and contribute to internal knowledge sharing
• Participate in the after-hours support rotation

Requirements :

• 1–3 years in technical support or IT operations (preferably in telco, ISP, or NOC)
• Strong Linux / Unix skills (CLI proficiency, log analysis, cron job management, patching)
• Familiarity with tools like Nagios, Zabbix, Prometheus , and networking concepts (SNMP, syslog, TCP / IP)
• Customer-focused mindset with solid written and verbal communication
• Experience with support platforms such as Freshdesk, Zendesk, or Jira Service Desk
• Self-managed, proactive, and eager to learn and grow

Qualifications :

• Matric (Grade 12) + IT Diploma or Degree in Computer Science / Information Technology
• One or more certifications : CompTIA Network+ , Cisco CCNA , or similar

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Junior Engineer • Capetown, South Africa