Junior Software Support Engineer — Remote, Growth & Learning
Nebula
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Benefits offered by this job
Job summary
Nebula in Cape Town is seeking a Junior Software Support Engineer to maintain fast issue resolution times and high customer service. You will be the first line of contact for clients, managing the L1 Service Desk queue across multiple projects, and supporting DevOps and QA teams.
The role emphasizes teamwork, a IT qualification, strong English, and proactive energy. We offer remote-friendly work, flexible hours, and opportunities to grow with Microsoft courses and certifications, plus wellbeing
Qualifications
- Tertiary IT qualification required.
- Strong customer service mindset and communication skills.
- Ability to work in a team and adapt quickly.
- Proactive with high energy and attention to detail.
- Experience with Microsoft Office (PowerPoint, Project, Word or Excel) is a plus.
Responsibilities
- Manage the L1 Service Desk queue as first contact for clients.
- Resolve L1 and L2 tickets across projects.
- Assist in prioritizing the L2 backlog and reduce escalations.
- Maintain daily checklists and build the Service Desk knowledge base.
- Monitor Service Desk and identify automation opportunities.
- Report monthly Service Desk operations to stakeholders.
- Coordinate with product QA and DevOps on issues.
- Handle Head Office calls with high customer service standards.
Skills
Education
Tools
Job description
Nebula in Cape Town is seeking a Junior Software Support Engineer to maintain fast issue resolution times and high customer service. You will be the first line of contact for clients, managing the L1 Service Desk queue across multiple projects, and supporting DevOps and QA teams.
The role emphasizes teamwork, a IT qualification, strong English, and proactive energy. We offer remote-friendly work, flexible hours, and opportunities to grow with Microsoft courses and certifications, plus wellbeing
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