Junior Service

Rubicon; Cape Town; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading technical services company in Cape Town seeks a Technical Support Trainee to assist senior technicians and engineers. The role involves providing customer service support, troubleshooting technical issues, and participating in training sessions. Candidates should have a Matric qualification and basic computer skills. This position offers the opportunity to develop technical capabilities in a supportive environment.

Qualifications

• 1–2 years of exposure or experience in a technical support environment is preferred.
• Valid driver's licence and access to own vehicle.

Responsibilities

• Assist with customer technical support requests escalating complex issues to senior staff.
• Accompany senior technicians on local site visits.
• Learn to troubleshoot system issues.
• Assist in processing warranty claims under guidance.

Skills

Basic computer literacy, including Microsoft Office

Clear verbal and written communication skills

Customer service orientation

Detail-oriented

Good time management

Education

Matric / NQF4 equivalent

Basic electrical qualification or relevant technical diploma

Job description

The role provides support to senior technicians and engineers in handling day-to-day technical queries within the branch and assisting with customer service-related technical tasks.

This position is designed to help build technical capability within the branch and support after-sales service under direct supervision.

Key Responsibilities

• Assist with customer technical support requests escalating complex issues to senior staff.
• Accompany senior technicians on local site visits to support commissioning of new systems.
• Observe and assist in diagnosing faulty equipment.
• Learn to troubleshoot system issues.
• Assist in processing warranty claims under guidance.
• Help sales consultants with basic technical questions about products and systems.
• Support the documentation of technical issues and potential solutions.
• Attend supplier or internal training sessions as required.
• Assist with record‑keeping and updating the company CRM with supervision.
• Participate in team meetings and learning activities to develop technical skills and product knowledge.

Minimum Requirements

• Matric / NQF4 equivalent.
• 1–2 years of exposure or experience in a technical support, electrical, or backup power environment is preferred.
• A basic electrical qualification or relevant technical diploma is advantageous.
• Valid driver's licence and access to own vehicle.

Key Attributes And Skills

• Basic computer literacy, including Microsoft Office.
• Willingness to learn and follow instructions from senior staff.
• Clear verbal and written communication skills.
• Reliable and punctual with a professional attitude.
• Detail‑oriented with a willingness to understand broader system issues.
• Good time management and ability to prioritise tasks when guided.
• Customer service orientation and a collaborative mindset.
• Self‑motivation with a proactive learning attitude.