Junior Sales Consultant

Kudough Junior Sales Consultant

Kudough Credit Solutions is a credit bureau that has assisted over one million South African consumers in improving and maintaining a good credit score. We have been in business for 14 years, with a passion for assisting consumers and developing our staff. We have a dedicated team to coach and mentor our staff for success in their roles.

Are you full of energy, confident, ambitious, self-motivated, and a team player? Do you want to assist South African consumers in improving their credit scores? Then APPLY NOW.

Kudough is seeking a Junior Sales Consultant to join our Contact Centre team. The successful candidate will handle inbound and outbound calls to both Kudough and our Partner clients, providing guidance and upselling products and services.

As the voice of Kudough, you will serve as a brand ambassador and the first point of contact for our clients, providing excellent customer experiences that help South African consumers improve their credit standing, guide them with financial goals through customized solutions, and help them build financial wellness.

At Kudough, we don’t just sell products; we offer solutions that change people’s lives.

Key Responsibilities:

1. Financial Assessments - Assessing a client’s financial needs and providing a tailored financial solution, including but not limited to:
   • Assessing the client portfolio to provide a tailored solution that assists the client in improving and maintaining their credit status.
   • Debt assessments.
   • Affordability assessments.
   • Budgeting assistance and guidance.
   • Debt Counselling assessments.
2. Sales Solutions - Selling Kudough’s product suite to new and existing clients and upselling added benefits to existing clients (the right product for the client).
   • Making outbound calls on various campaigns to promote the various Kudough benefits.
   • Servicing inbound calls with opportunities to upsell once probation is complete.
   • Identifying and understanding customer needs to provide the best solution and experience for the client.
   • Ensuring accurate information is given to clients, thereby providing a trustworthy customer experience and ensuring a high retention rate.
   • Representing the partner brand and promoting the Kudough benefit to clients.
   • Personal loan, store cards, and loan consolidation offers.
   • Insurance benefits.
3. Client Services and Retention – Promoting the benefits of the Kudough Financial Wellness platform and assisting in client retention.
   • Handling both inbound and outbound calls and any other channels of communication from Kudough or partner clients.
   • Assisting clients with their customer journey to achieve their goals.
   • Rendering excellent client service by identifying clients’ financial needs.
   • Providing an excellent client experience.
   • Upselling Kudough products and services.

What’s in it for you?

We offer full-time employment contracts with a 4-month probation period. You will be part of a vibrant team with significant growth and learning opportunities. As part of your learning and development, you will join a 2 to 3 week job readiness and induction training program prior to joining the team.

Additional benefits include:

• Commissions earnable provided Revenue and KPI targets are achieved.
• Ad hoc incentives.
• Rewards and Recognition programme: this includes incentives linked to KPIs achieved.
• Working Hours: 8:00 am to 4:30 pm or 8:30 am to 5:00 pm, Monday to Friday.
• No work on public holidays or weekends (unless KPI targets are not achieved).
• Opportunity for personal growth, development, and stability.
• Other benefits after 6 months of employment include:
  • AddaBit savings account contribution from the company.
  • Employee Careplan funded by the company.

Key Requirements:

• Grade 12.
• Minimum 1 year sales experience.
• Fair understanding of the financial services industry and economy.
• Ability to independently resolve client questions and queries.
• Collaborate effectively with others in a fast-changing environment.
• Strong multitasking skills and ability to work under pressure.
• Strong computer literacy.
• Fair understanding of Credit Bureaus.
• Work experience will be advantageous.

Key Competencies:

• Financial acumen.
• Excellent client service skills.
• Highly articulate verbal communication skills.
• Fast, accurate, and competent written communication skills.
• High attention to detail.
• Excellent time management.
• Proactive problem solving and decision-making skills.
• High levels of honesty, accountability, and integrity.
• Ability to multitask.
• Ability to work in a team and individually.
• Target-driven and goal-oriented.
• Lives the Kudough Values.
• Passion for helping people.