Junior Order Process Operator (Y.E.S. Program)

Siemens Healthineers; Midrand; On-site; ZAR 20,000 - 25,000; Full time

Job summary

A global healthcare company is seeking a Junior Order Processor Intern in Midrand, South Africa. The role involves processing customer orders using SAP, ensuring compliance with quality standards, and supporting logistics to deliver diagnostic products efficiently. Candidates should possess strong attention to detail and customer service orientation, ideally from diverse backgrounds.

Qualifications

• Must be a South African National, preferably from a designated diversity group.

Responsibilities

• Accurate capture of customer orders in SAP.
• Coordinate logistics for timely delivery of products.
• Monitor and follow up on open and backorders.

Skills

Attention to detail and accuracy

Customer service orientation

Proactive communication and follow-up

Ability to multitask in a fast-paced environment

Team player with a continuous improvement mindset

Tools

SAP SD

Microsoft Office (Excel, Outlook, Teams)

Document Management System

Transportation Management Tools

Job description

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting?

Then come and join our global team as a Junior Order Processor Intern (Y.E.S Program) based in Midrand, South Africa

Job Title: Order Processing Specialist (Entry-Level)

Department: Customer Services / Supply Chain Operations – Diagnostics Division

Reports To: Order Management Team Lead / Logistics Manager / Customer Service Manager

Location: Midrand South Africa

ERP System: SAP (Order-to-Cash module)

Job Purpose:

To ensure accurate and timely processing of customer diagnostic product orders within Siemens Healthineers' SAP system, in compliance with healthcare regulations and internal quality standards. The role supports customer satisfaction through efficient coordination with warehousing, logistics, and finance teams.

Your tasks and responsibilities: (under supervision)

• Accurately capture customer orders (manual or EDI) for reagents, instruments, and consumables in SAP (Sales Order Processing: VA01/VA02/VA03).
• Review and validate orders against customer contracts, pricing agreements, and product availability.
• Coordinate with logistics, planning, warehouse, and transport teams to ensure timely delivery of diagnostic products.
• Communicate order confirmations, shipping timelines, and exceptions to internal stakeholders and customers.
• Monitor and follow up on open orders, backorders, blocked orders, and delivery issues.
• Ensure batch tracking and serial number requirements are managed accurately.
• Generate and dispatch delivery documents and support invoice generation via SAP SD billing (VF01).
• Escalate issues related to credit blocks, incomplete master data, product shortages, or urgent orders.
• Support compliance with Siemens Healthineers’ quality procedures, SOX controls, and healthcare regulations.
  
  

Tools and Systems Used:

• SAP SD (Sales & Distribution): VA01, VA02, VA03, VL01N, VL02N, VF01, VA05
• Microsoft Office: Outlook, Excel (tracking, pivot tables), Teams
• Document Management System: For SOPs, customer docs, and shipping records
• Transportation Management Tools: For shipment tracking and proof of delivery
  
  

Soft Skills Required:

• Attention to detail and accuracy
• Customer service orientation
• Proactive communication and follow-up
• Ability to multitask in a fast-paced, compliance-driven environment
• Team player with a continuous improvement mindset
  
  

Our global team:

We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Check our Careers Site at https://jobs.siemens-healthineers.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Must be a South African National, preferably from a designated diversity group.