Junior Operations Manager (JB5064)

R16 500 to R17 500 (Negotiable - Depending on experience)

Company Cell phone and Laptop

Permanent

A well-established company is known for delivering high-quality, handcrafted frozen desserts. With a strong presence in South Africa, they specialize in authentic gelato, offering a diverse range of flavors made from the finest ingredients. Their commitment to excellence ensures that each product is crafted with precision, blending innovation with tradition. Operating through retail outlets, mobile sales, and wholesale distribution channels, the company prioritizes exceptional customer experiences. As they continue to expand into new regions, they are seeking a Junior Operations Manager to oversee sales, logistics, and team management across multiple locations.

Minimum Requirements:

• Must have a valid driver’s license and own vehicle
• Bachelor’s degree in Business Administration, Sales, Operations Management, or a related field
• Previous experience in food and beverage sales, with preference for candidates who have worked in perishable goods or retail sales environments
• Food safety or handling certification (advantageous)
• Basic knowledge of food safety compliance and regulations
• Proficiency in Microsoft Excel for inventory and sales tracking
• Strong leadership, communication, and organizational skills
• Ability to multitask in a fast-paced retail and sales environment
• Adaptability to handle peak seasons and fluctuating demand
• Willingness to travel to various locations, including KZN and Mpumalanga

Duties and Responsibilities:

• Optimize the sales process to drive revenue growth
• Manage inventory and supply chain for perishable goods
• Oversee order fulfillment and logistics coordination
• Handle vendor and supplier relationships (dairy, flavorings, packaging, etc.)
• Forecast demand and plan stock levels accordingly
• Customer Relationship & Service Management
• Manage B2B and B2C client relationships
• Enhance customer service and ensure high satisfaction levels
• Handle complaints, conduct feedback analysis, and implement service improvements
• Develop and execute upselling and cross-selling strategies
• Analytical & Problem-Solving
• Analyze sales data and generate reports
• Study market trends, including seasonality impacts on gelato sales
• Optimize pricing strategies and profit margins
• Track KPIs such as sales performance, customer retention, and inventory turnover
• Technical & Compliance
• Maintain proficiency in Microsoft Excel for inventory and sales tracking
• Ensure compliance with food safety regulations and cold chain logistics
• Leadership & Team Management
• Lead and manage sales and production teams
• Train and onboard new team members
• Motivate staff to achieve sales targets
• Delegate tasks and monitor staff performance
• Financial & Budgeting Responsibilities
• Manage operational costs and budgets
• Forecast sales and track revenue
• Implement cost-control strategies to minimize wastage of perishable goods
• Product & Industry Knowledge
• Ensure an in-depth understanding of gelato production and quality control
• Keep up to date with industry trends in the frozen dessert sector
• Organizational & Event Planning
• Effectively manage peak seasons and fluctuating demand
• Plan and execute promotional events, pop-ups, and tastings

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.