Junior Operations and Technical Specialist

BETSoftware; Umhlanga Rocks; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A tech company in Umhlanga Rocks is seeking a Junior Operations and Technical Specialist to join their team. In this role, you will assist in monitoring and analyzing system performance while learning valuable skills in a collaborative environment. Ideal candidates will possess an Associate’s degree in IT or a related field, along with a basic understanding of computer systems. Apply now to take your first step towards a rewarding career.

Qualifications

• Eager to learn technical concepts.
• Ability to adapt to new technologies.
• Strong collaboration skills.

Responsibilities

• Assist senior specialists in monitoring and performance tasks.
• Learn to analyze performance data.
• Help develop reports on system performance.

Skills

Basic understanding of computer systems

Strong attention to detail

Excellent communication skills

Ability to learn quickly

Education

Associate’s degree in information technology or Computer Science

Job description

We Want You:

Are you ready to kickstart your career with an exciting opportunity? BET Software is

looking for a Junior Operations and Technical Specialist to join our vibrant team in Durban. As a Junior Operations and Technical Specialist - Monitoring and Performance, you will play a crucial role in ensuring the smooth operation and performance of our key systems. This position offers fantastic hands-on learning experience, where you can develop your skills in monitoring, data analysis, and proactive system health management. If you're eager to grow your expertise and make a real impact, we want to hear from you. Apply now and take the first step towards a rewarding career with BET Software.

You Bring:

• Associate’s degree in information technology, Computer Science, or a related field (or equivalent experience and strong willingness to learn).
• Basic understanding of computer systems and network principles.
• Strong attention to detail and a keen interest in learning technical concepts.
• Excellent communication and collaboration skills to work effectively within the team.
• Ability to learn quickly and adapt to new technologies and procedures.

What You’ll Do:

Monitoring Support:

• Assist senior specialists in configuring and maintaining monitoring tools and dashboards.
• Learn to identify potential issues through system log analysis and basic alert monitoring.
• Escalate critical alerts to the appropriate team members following established protocols.

Performance Analysis Introduction:

• Observe and learn from senior specialists as they analyse performance data and reports.
• Start to understand basic performance metrics and their influence on system efficiency.
• Assist in documenting troubleshooting steps and best practices used by the team.

Reporting and Documentation Support:

• Assist with the development of basic reports on system performance under the guidance of senior team members.
• Help maintain knowledge base documentation related to monitoring tools and procedures.
• Develop strong record-keeping skills for future reference and training purposes.

Living the Spirit:

This Junior Operations and Technical Specialist - monitoring and performance role offers an excellent opportunity for individuals eager to launch their career in system monitoring and performance optimisation. You will gain valuable experience while working alongside a supportive team and contributing to a culture of operational excellence. We have outlined how you will bring our core company values to life in your role below:

• In this role, taking initiative and being proactive is key. You will have the opportunity to assist senior specialists, learn to identify potential issues, and escalate critical alerts.
• Your willingness to step up and contribute to the smooth operation of our systems embodies our value of putting our hands up.
• As a Junior Operations and Technical Specialist, no two days will be the same. You will encounter new challenges, learn from senior colleagues, and gain hands-on experience with monitoring tools and performance analysis. Embrace each day as an adventure, full of opportunities for growth and discovery.
• You are encouraged to bring your unique perspective and ideas to the table. Your fresh approach to troubleshooting, documentation, and collaboration will be valued and can drive innovation within our team.
• Collaboration is at the heart of this position. You will work closely with senior specialists, contribute to team efforts, and support the development of system performance reports.
• By fostering a supportive and cooperative environment, we ensure that together, we achieve our shared goals.

Please note that only candidates who meet the stipulated minimum requirements will be considered. If you have not been contacted within 30 days, kindly consider your application to

be unsuccessful.