Junior Network Engineer

Level-Up; Johannesburg; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading connectivity service provider in South Africa is seeking a Junior Network Engineer/Technician to support high-speed fibre internet services. The role involves managing network support tickets and collaboration with senior engineers, offering a growth path to more advanced networking positions.

Qualifications

• Basic experience with routers, switches, or wireless systems.
• Comfortable with technical tools and software.
• Eager to pursue certifications like Mikrotik Certified Network Associate.

Responsibilities

• Handle and resolve network support tickets during after-hours.
• Assist in configuring and maintaining network equipment.
• Monitor network performance and report anomalies.

Skills

Basic experience in networking

Computer literacy

Interpersonal skills

Eagerness to learn

Education

High school diploma or equivalent

Tools

Mikrotik equipment

Cisco

Ubiquiti

Job description

We are an innovative, vertically integrated connectivity service provider delivering high-speed fibre internet to residents of large residential buildings and multi-dwelling units in major metropolitan cities across South Africa. We are seeking a Junior Network Engineer/Technician to join our team, working under the guidance of our two senior engineers. This role is designed to handle day-to-day network support tickets, with a focus on after-hours and weekend support. The ideal candidate is bright, motivated, and eager to learn, with potential for growth into a more senior network position over time.

Key Responsibilities

• Handle and resolve day-to-day network support tickets, particularly during after-hours and weekend shifts.
• Assist in configuring and maintaining network equipment, including routers, switches, and wireless devices, under the guidance of senior engineers.
• Troubleshoot basic network issues, escalating complex problems to senior engineers when necessary.
• Monitor network performance and report anomalies to the team.
• Provide excellent customer service and communicate effectively with clients and internal teams.
• Document ticket resolutions and maintain accurate records of network activities.
• Participate in training sessions with senior engineers to develop skills in network design, implementation, and maintenance.
• Stay available and responsive during assigned working hours to ensure seamless support.

Working Hours

• Weekdays: 3 days per week, 2:00 PM 10:00 PM
• Weekends: Saturday and Sunday, 9:00 AM 3:00 PM.
• Flexible arrangement with some office time required but primarily remote as long as availability is maintained during assigned hours.

Qualifications

• Basic experience in networking (e.g., familiarity with routers, switches, or wireless systems).
• Computer literacy and comfort with technical tools and software.
• Strong interpersonal skills and ability to communicate effectively with team members and clients.
• Eagerness to learn and grow under the mentorship of senior engineers.
• High school diploma or equivalent; a relevant diploma or certification in IT or networking is a plus but not required.
• Valid drivers license and reliable transportation may be required for occasional on-site visits.

Preferred Skills

• Familiarity with Mikrotik equipment or other networking hardware (e.g., Cisco, Ubiquiti).
• Basic understanding of networking protocols (e.g., TCP/IP, DNS, DHCP).
• Experience with customer service or helpdesk environments.
• Interest in pursuing certifications such as Mikrotik Certified Network Associate (MTCNA) in the future.