Junior LMS & CPD Support Coordinator (On-Site)

AOSIS; Durbanville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

AOSIS is seeking a Junior LMS & CPD Support Coordinator to assist in powering their eCPD platform. This role is ideal for someone detail-oriented and methodical, focusing on helping healthcare professionals stay certified by maintaining digital systems. The position offers the opportunity for career development within a supportive team environment.

Benefits

Permanent, full-time role

Growth potential

Supportive team environment

Qualifications

• Minimum 6-12 months experience in an administrative or client support role.
• Strong written and verbal English; Afrikaans as an advantage.
• Competent in managing routine tasks with accuracy.

Responsibilities

• Responding to client queries via email and telephone.
• Uploading CPD courses and processing payment confirmations.
• Generating monthly reports and keeping data records up to date.

Skills

Attention to detail

Problem-solving

Communication

Digital confidence

Education

Matric / Grade 12

Relevant Diploma or Certificate

Tools

Microsoft Office

Moodle

Freshdesk

Job description

About Us

AOSIS unlocks knowledge through open access scholarly journal and book publishing, media and interaction development, Moodle LMS expertise, and online accredited CPD learning.

Job Description

Start your career in digital education and client support

We are seeking a Junior LMS & CPD Support Coordinator to help power our eCPD platform.

If you're methodical, service-minded, and digitally confident, this is a perfect early-career role in admin and client operations. You'll help healthcare professionals across Africa stay certified and competent by keeping our digital systems accurate, up to date, and running smoothly.

This Role Is Well-suited To Someone Who

• Enjoys helping people solve problems
• Works well with routines, checklists, and deadlines
• Is comfortable using email, online systems, and shared documents
• Communicates clearly and professionally
  
  

What You’ll Do

You’ll support our Continuing Professional Development (CPD) platform operations, including:

• Responding to client queries via email, helpdesk (Freshdesk), and telephone
• Uploading CPD courses, webinars, quizzes, and reading material into Moodle
• Processing payment confirmations and updating CRM records
• Submitting and tracking accreditation with councils like HPCSA and HPCNA
• Generating monthly reports and client summaries
• Keeping SOPs and data records up to date
• Coordinating with editors and content contributors
• Supporting CPD sponsorship clients with account setup and access
  
  

You’ll work in a predictable monthly cycle with clear tasks and deadlines—ideal for someone who values structure and steady-paced work.

THIS IS NOT A REMOTE WORK POSITION

Office Location: Durbanville, Cape Town

Requirements

Minimum requirements

• Matric / Grade 12 (a relevant Diploma or Certificate is an advantage)
• Minimum 6-12 months experience in an administrative, client support, or digital operations role (internships welcome)
• Strong written and verbal English (Afrikaans an advantage)
• Competent in Microsoft Office (especially Excel, Outlook, Word)
• Able to manage routine tasks with accuracy and independence
• Solid communication and problem-solving skills
• Attention to detail and strong digital confidence
• Comfortable working independently and taking initiative
• Legal right to work in South Africa
  
  

Advantageous

• Experience with Moodle, CRM, or Freshdesk systems
• Familiarity with HPCSA/HPCNA CPD accreditation processes or health-related work
• Prior work in education, healthcare, or publishing sectors
  
  

Personality and behavioural traits

• Dependable, conscientious and trustworthy
• Detail-oriented and systematic
• Calm under pressure and deadline-focused
• Enjoys helping others and resolving client queries
• Enjoys structured routines with meaningful variation
• Clear communicator – in writing and speech
  
  

Benefits

Career development

Depending on your strengths and interests, this role can grow into a senior coordination position, platform operations lead, or workflow process specialist over time.

What We Offer

• Permanent, full-time role with growth potential
• A supportive, principled, and mission-driven team
• An opportunity to contribute to healthcare education across Africa
• Exposure to respected journals, editors, and professional councils
  
  

Application Instructions

• Please submit your CV and a short motivation letter detailing your experience with customer support. Please include the names, email addresses and telephone details of three referees we may contact.
• Only shortlisted candidates will be contacted.
  
  

Other Important Information

• All shortlisted candidates may be required to participate in relevant skills assessments and psychometric tests as part of the selection process.
• Applications will only be considered after the closing date or if they comply with at least the minimum requirements.
• Ms Hannah Boast [e-mail], for application-related enquiries.
• AOSIS is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of AOSIS and its Employment Equity goals and targets, preference may be given but is not limited to candidates from under-represented designated groups.
• All candidates who comply with the requirements for appointment are invited to apply.
• All candidates agree to undergo verification of personal credentials and criminal and credit checks (if applicable).
• AOSIS reserves the right not to fill the advertised positions.
• Applicants should be South African citizens, permanent residents with a bar-coded ID, or possess a valid work visa or permit.
  
  

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