Junior IT Technician

OBJECTIVES (main duties and responsibilities)

Serving as the first point of contact for IT support within the organisation.

Assisting in setting up and maintaining computer and network systems.

Diagnosing and troubleshooting basic software and hardware issues.

Repairing and replacing damaged computer and network components.

Supporting people whenever they encounter challenges with computers and network devices.

Maintaining and updating technical documentation regularly.

Courier / Collect / Deliver hardware and devices to customers or suppliers.

Maintain hardware inventory list and keep the storeroom updated and clean.

Assemble ruggedized Raspberry Pi units and other basic hardware components.

Manage 3D printer output and capacity for ruggedized Raspberry Pi components.

ROLE REQUIREMENTS

Formal Qualifications

Basic experience in IT support or IT technician roles.

Knowledge, Skills & Experience

1. Familiarity with Windows, Mac, and Linux operating systems.
2. Problem-solving skills.
3. Technical documentation skills.
4. Organisational and interpersonal skills.

Job Related Experience

Our client prefers candidates who have worked in similar roles such as IT Help Desk, IT Support, and related positions.

Should have a basic understanding of mobile and desktop operating systems, with a willingness to learn more advanced aspects on the job.

IT Technicians will assist with basic networking configuration, diagnostics, and maintenance.

Experience with computer and network security, including firewalls, antivirus software, and malware protection will be an advantage.

The Junior IT Technician will need to provide technical support remotely and need to be familiar with virtual network solutions.

They also need to have exceptional communication skills as the role includes dealing with internal customers by providing customer support.