Junior IT Technician

About the Company :

We are a rapidly expanding U.S.based recruitment agency specializing in sourcing toptier talent for international clients. With over 150 employees and 50% yearoveryear growth we provide diverse talent solutions to clients in the U.S. and EU primarily from Latin America South Africa and the Philippines. As we continue to grow we are seeking motivated and skilled professionals to join our team and play a pivotal role in connecting talented individuals with exciting opportunities.

Overview :

As a Junior Technician you will be an essential part of our support team ensuring the smooth operation of daytoday technical tasks. With an increasing volume of help desk tickets and technical queries this role is designed to support the team by efficiently handling routine tasks allowing senior members to focus on more complex projects. This position offers an opportunity for longterm growth while contributing to the agility and efficiency of the team.

Key Responsibilities :

• Respond promptly to help desk tickets and technical queries providing timely solutions to ensure minimal downtime for the team.
• Assist with the troubleshooting of hardware and software issues escalating more complex problems to senior technicians as needed.
• Handle routine technical tasks and system maintenance to keep operations running smoothly.
• Provide efficient task management to ensure highpriority items are handled in a timely manner.
• Assist in maintaining technical documentation for troubleshooting and future reference.
• Collaborate with senior team members to learn and grow technical skills with the opportunity to take on more responsibility as expertise increases.

Key Qualifications :

• Basic knowledge of IT systems hardware and software.
• Strong problemsolving skills and attention to detail.
• Excellent communication skills both verbal and written.
• Ability to manage time effectively and prioritize tasks.
• A willingness to learn and grow in a technical support role.
• Previous experience in a help desk or technical support role is a plus but not required.

Work Schedule :

• This role requires availability to work US business hours Monday to Friday .

Why Join Us :

• Rapid Response : Support a fastpaced agile team by ensuring swift resolutions for technical issues.
• Efficient Task Management : Help maintain focus on more complex tasks while ensuring routine technical work is managed effectively.
• Sustainable Support : This longterm position is part of our forwardthinking approach offering consistent support as we continue to grow.

Key Skills

IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting