Junior IT Support Technician

Bluespec Holdings; Kempton Park; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the IT sector is seeking a dedicated IT Support Technician to manage and maintain the computer systems and provide support to users both on-site and remotely. The role includes setting up new hardware and software, troubleshooting technical issues, and ensuring efficient operation of devices. The ideal candidate will exhibit a strong understanding of IT systems and excellent communication skills to liaise effectively with team members and service providers.

Qualifications

• Basic understanding of Networks and network troubleshooting.
• Experience in setting up and maintaining computers and printers.

Responsibilities

• Setting up new computers and printers according to company standards.
• Providing over-the-phone support to remote users.
• Troubleshooting and fixing on-site computer issues.

Skills

Maintenance

Troubleshooting

Technical Support

Networking

Job description

General IT support :

1. Setting up new computers in line with company standards.

2. Upgrading of computers.

3. Maintaining computers – cleaning out dust.

• Making sure users have up to date software.
• Checking that users are not abusing their IT access.

4. Troubleshooting and fixing on site computers as well as being able to support remote users with IT related issues.

5. Printer / scanner issues stopping staff from being able to print / scan.

6. Setting up new printers.

7. Carrying out basic maintenance on printers.

8. Being able to reset and set up Ubiquiti Access Points on the Network Controller.

9. Keeping printer toner stocked up.

10. Keeping the equipment register up to date.

11. Setting up Work mobile phones.

12. IT procurement – getting quotes for new laptops / computers, upgrades etc.

13. Setting up mobile LTE routers.

14. Providing over the phone support to remote users.

15. Liaising with ISPs and Vendors to escalate internet issues / application issues.

16. Basic understanding of Networks and network troubleshooting