Junior IT Support Technician

CARtime; Hillcrest; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the IT support sector seeks an entry-level IT Support technician for a fixed-term contract in Hillcrest. The successful candidate will provide first-line support for hardware and software issues, ensuring user satisfaction in a dynamic environment. Ideal applicants will possess A+/N+ certifications, excellent communication skills, and a commitment to learning and development.

Benefits

On-the-job training and mentorship

Opportunities for growth and certification

Supportive team culture and flexible work environment

Qualifications

• Minimum 2 years’ experience in IT support is advantageous.
• Valid South African Driver’s License is a plus.
• Strong willingness to learn and work independently.

Responsibilities

• Provide first-line support for hardware, software, and networking issues.
• Assist with system updates, backups, and documentation.
• Troubleshoot and escalate issues as necessary.

Skills

Problem-solving

Customer service

Communication

Attention to detail

Education

A+ certification

N+ certification

Grade 12/ Senior Certificate

Tertiary qualification in Information Technology

Tools

Microsoft 365

PC hardware

Networking

Job description

Location: Hillcrest, KwaZulu-Natal
Type: 3 months fixed contract | Entry-level with at least 2 years’ experience
Salary: R10,000 – R12,000 (depending on experience)

What you’ll do:

Provide first-line support for hardware, software, and network issues
Set up and maintain desktops, laptops, printers, and other IT equipment
Good knowledge in Microsoft 365
Assist with system updates, backups, and documentation
Troubleshoot and escalate issues as needed
Support users both remotely and on-site
What we’re looking for:

A+ / N+ certification or equivalent IT qualification
Strong problem-solving skills and a willingness to learn
Excellent communication and customer service skills
Ability to work independently and as part of a team
Previous IT support experience (even internship or freelance) is a plus
Working knowledge of PC hardware, software, networking (Cat5e,Mikrotik, Huawei, port forwarding, DNS), peripherals, email setup, and basic troubleshooting
Neat, presentable, and organized – in appearance and within the work environment
Attention to detail
Punctual and reliable
Hard working and willing to learn
Ability to prioritize and work under pressure
Be a team player
Requirements, Specifications & Qualifications:

Valid South African Driver’s License an advantage
Grade 12/ Senior Certificate
Minimum A+ N+ or similar preferable
Tertiary qualification in Information Technology – highly beneficial
Minimum 2 years’ experience supporting the IT Industry an advantage
Perks:

On-the-job training and mentorship
Opportunities for growth and certification
Supportive team culture and flexible work environment
Working hours: 07:30 – 17:30 Monday to Friday, 08:00 – 13:00 on Saturdays

Expected Start Date: 2025/07/01

Job Type: Temp to perm

Pay: R10 000,00 - R12 000,00 per month

Work Location: In person

Expected Start Date: 2025/07/01