Junior It Support Technician

Recru-It; Gauteng; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading company is seeking a motivated Junior IT Support professional in Gauteng. You will utilize your Microsoft skills for setting up and configuring tenants, and monitor networks to ensure optimal performance. The role requires strong problem-solving abilities and excellent communication skills, as well as a commitment to high-quality service. A collaborative environment offers opportunities for professional growth, with exposure to a variety of IT projects.

Benefits

Fuel Reimbursement

Opportunities for professional development

Collaborative work environment

Exposure to various IT projects

Qualifications

• 3-4 years of practical experience with Microsoft, including tenant setup and configuration.
• Strong problem-solving skills, excellent communication, and interpersonal skills.
• Ability to adapt and learn quickly in a dynamic IT environment.

Responsibilities

• Set up, configure, and troubleshoot Microsoft tenants for clients.
• Monitor networks and servers to proactively address issues.
• Collaborate with team members to maintain client SLAs.

Skills

Problem Solving

Communication

Interpersonal Skills

Education

Matric

Microsoft Certified: Modern Desktop Administrator Associate

Microsoft Fundamentals

CCNA or MTCNA

Microsoft Certified: Messaging Administrator Associate

Job description

IntroductionOur client is seeking a motivated and detail-oriented Junior IT Support professional to join their team.

The ideal candidate will have 3-4 years of hands-on experience with Microsoft and possess the skills necessary to set up, configure tenants, maintain, and monitor networks and servers.

This role requires a strong attention to detail, the ability to work efficiently under pressure, and a commitment to delivering excellent service to the companies clients Duties & ResponsibilitiesMicrosoft : Utilize your in-depth knowledge of Microsoft to set up, configure, and troubleshoot M tenants for the companies clients.Attention to Detail : Maintain a keen eye for detail when working on client projects, ensuring accuracy and precision in all tasks.Client SLA Management : Collaborate with team members to establish and maintain Service Level Agreements (SLAs) with clients, ensuring that all commitments are met or exceeded.Network and Server Monitoring : Monitor client networks and servers to proactively identify and address issues, ensuring optimal performance and reliability.Maintenance Tasks : Execute routine maintenance tasks to keep client systems and networks running smoothly, including updates, patches, and system optimizations.Problem Solving : Diagnose and resolve IT-related issues efficiently, both independently and as part of a team.Documentation : Maintain accurate documentation of configurations, changes, and procedures for client environments.Customer Service : Provide exceptional customer service, effectively communicating with clients to understand their needs and resolve their IT concerns.Team Collaboration : Collaborate with senior IT support staff to learn and grow your skills while contributing to team projects and goals.

Desired Experience & QualificationMatricOwn vehicle required must be reliable3-4 years of practical experience with Microsoft , including tenant setup and configuration.Strong problem-solving skills and the ability to work well under pressure.Excellent communication and interpersonal skills.A commitment to delivering high-quality service and meeting client expectations.Basic knowledge of network and server administration.Ability to adapt and learn quickly in a dynamic IT environment.Microsoft certified Modern Desktop Administrator AssociateMicrosoft FundamentalsCCNA or MTCNA beneficialMicrosoft Certified : Messaging Administrator Associate (Advantage)Self-motivated with the ability to work with minimal direction.Ability to handle confidential matters, set priorities, work well under pressure with attention to detail.Package & RemunerationFuel ReimbursementOpportunities for professional development and growth within the company.Collaborative and innovative work environment.Exposure to a variety of IT projects and technologies.Supportive team culture that values your contributions.