Junior IT Support Technician

Recru-it; Centurion; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment agency is seeking a motivated and detail-oriented Junior IT Support professional in Centurion. The successful candidate will support Microsoft 365 setups, maintain networks and servers, and work closely with clients to ensure top-notch service. Opportunities for professional growth within a collaborative team culture are offered.

Benefits

Fuel Reimbursement

Opportunities for professional development

Collaborative work environment

Exposure to a variety of IT projects

Qualifications

• 3-4 years of practical experience with Microsoft 365.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and interpersonal skills.

Responsibilities

• Utilize Microsoft 365 to set up and troubleshoot tenants.
• Monitor networks and servers for optimal performance.
• Collaborate on service level agreements with clients.

Skills

Attention to Detail

Problem Solving

Customer Service

Communication

Education

Matric

Microsoft 365 certified Modern Desktop Administrator Associate

Microsoft 365 Certified: Messaging Administrator Associate

CCNA or MTCNA beneficial

Job description

Our client is seeking a motivated and detail-oriented Junior IT Support professional to join their team. The ideal candidate will have 3-4 years of hands-on experience with Microsoft 365 and possess the skills necessary to set up, configure tenants, maintain, and monitor networks and servers. This role requires a strong attention to detail, the ability to work efficiently under pressure, and a commitment to delivering excellent service to the companies’ clients

Duties & Responsibilities

• Microsoft 365 : Utilize your in-depth knowledge of Microsoft 365 to set up, configure, and troubleshoot M365 tenants for the companies’ clients.
• Attention to Detail : Maintain a keen eye for detail when working on client projects, ensuring accuracy and precision in all tasks.
• Client SLA Management : Collaborate with team members to establish and maintain Service Level Agreements (SLAs) with clients, ensuring that all commitments are met or exceeded.
• Network and Server Monitoring : Monitor client networks and servers to proactively identify and address issues, ensuring optimal performance and reliability.
• Maintenance Tasks : Execute routine maintenance tasks to keep client systems and networks running smoothly, including updates, patches, and system optimizations.
• Problem Solving : Diagnose and resolve IT-related issues efficiently, both independently and as part of a team.
• Documentation : Maintain accurate documentation of configurations, changes, and procedures for client environments.
• Customer Service : Provide exceptional customer service, effectively communicating with clients to understand their needs and resolve their IT concerns.
• Team Collaboration : Collaborate with senior IT support staff to learn and grow your skills while contributing to team projects and goals.

Desired Experience & Qualification

• Matric
• Own vehicle required must be reliable
• 3-4 years of practical experience with Microsoft 365, including tenant setup and configuration.
• Strong problem-solving skills and the ability to work well under pressure.
• Excellent communication and interpersonal skills.
• A commitment to delivering high-quality service and meeting client expectations.
• Basic knowledge of network and server administration.
• Ability to adapt and learn quickly in a dynamic IT environment.
• Microsoft 365 certified Modern Desktop Administrator Associate
• CCNA or MTCNA beneficial
• Microsoft 365 Certified : Messaging Administrator Associate (Advantage)
• Self-motivated with the ability to work with minimal direction.
• Ability to handle confidential matters, set priorities, work well under pressure with attention to detail.

Package & Remuneration

• Fuel Reimbursement
• Opportunities for professional development and growth within the company.
• Collaborative and innovative work environment.
• Exposure to a variety of IT projects and technologies.
• Supportive team culture that values your contributions.

POSITION INFO : Introduction

Our client is seeking a motivated and detail-oriented Junior IT Support professional to join their team. The ideal candidate will have 3-4 years of hands-on experience with Microsoft 365 and possess the skills necessary to set up, configure tenants, maintain, and monitor networks and servers. This role requires a strong attention to detail, the ability to work efficiently under pressure, and a commitment to delivering excellent service to the companies’ clients

Duties & Responsibilities

• Microsoft 365 : Utilize your in-depth knowledge of Microsoft 365 to set up, configure, and troubleshoot M365 tenants for the companies’ clients.
• Attention to Detail : Maintain a keen eye for detail when working on client projects, ensuring accuracy and precision in all tasks.
• Client SLA Management : Collaborate with team members to establish and maintain Service Level Agreements (SLAs) with clients, ensuring that all commitments are met or exceeded.
• Network and Server Monitoring : Monitor client networks and servers to proactively identify and address issues, ensuring optimal performance and reliability.
• Maintenance Tasks : Execute routine maintenance tasks to keep client systems and networks running smoothly, including updates, patches, and system optimizations.
• Problem Solving : Diagnose and resolve IT-related issues efficiently, both independently and as part of a team.
• Documentation : Maintain accurate documentation of configurations, changes, and procedures for client environments.
• Customer Service : Provide exceptional customer service, effectively communicating with clients to understand their needs and resolve their IT concerns.
• Team Collaboration : Collaborate with senior IT support staff to learn and grow your skills while contributing to team projects and goals.

Desired Experience & Qualification

• Matric
• Own vehicle required must be reliable
• 3-4 years of practical experience with Microsoft 365, including tenant setup and configuration.
• Strong problem-solving skills and the ability to work well under pressure.
• Excellent communication and interpersonal skills.
• A commitment to delivering high-quality service and meeting client expectations.
• Basic knowledge of network and server administration.
• Ability to adapt and learn quickly in a dynamic IT environment.
• Microsoft 365 certified Modern Desktop Administrator Associate
• CCNA or MTCNA beneficial
• Microsoft 365 Certified : Messaging Administrator Associate (Advantage)
• Self-motivated with the ability to work with minimal direction.
• Ability to handle confidential matters, set priorities, work well under pressure with attention to detail.

Package & Remuneration

• Fuel Reimbursement
• Opportunities for professional development and growth within the company.
• Collaborative and innovative work environment.
• Exposure to a variety of IT projects and technologies.
• Supportive team culture that values your contributions.

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Junior It Technician • Centurion, South Africa