Junior IT Support Engineer

LabourNet; Johannesburg; Hybrid; ZAR 439,000 - 616,000; Full time

Job summary

LabourNet is seeking an IT Support Agent to deliver technical support for employees. This role covers troubleshooting, maintaining equipment, and ensuring service levels. Ideal candidates will have 2-3 years of experience in IT, especially with Windows 11 and Office 365, and possess relevant qualifications. The company promotes flexible working conditions and values employee well-being, thereby fostering a productive environment.

Benefits

Flexible working environment

Focus on work-life integration

Growth and development opportunities

Qualifications

• 2-3 years of practical work in IT and IT Support.
• Physical ability to perform manual labor (install network cables, laptops, printers).
• Ability to interact and communicate on all levels.

Responsibilities

• Provide technical support to employees within the Labournet Group.
• Troubleshoot issues and maintain company equipment.
• Ensure service levels are met for end-user support.

Skills

Troubleshooting Windows 11

Office 365 Admin Center

Active Directory

Data Analysis

Education

Matric

N MCSA / MSCE

Diploma / B. Degree in IT

Job description

The IT Support Agent is responsible for providing technical support to employees within the Labournet Group. Ensuring that employees have functional company equipment, keeping records thereof, and troubleshooting any issues that may arise. The main criterion for successful job performance is ensuring that the agreed service levels are met or exceeded for end-user support.

Minimum Experience Required :

• 2-3 years of practical work in the field of IT and IT Support (at user system and network level)
• Troubleshooting Windows 11
• Experience with the Office 365 Admin Center
• Experience in troubleshooting and performing administrative tasks on desktops, laptops, and end-user devices
• Experience in liaising with partners and vendors
• Experience with ticket handling and management systems, including prioritization
• Working knowledge and experience with Active Directory

Core metrics :

• Physical ability to do manual labour (install network cables, laptops, printers, etc.)
• Ability to interact and communicate on all levels
• Troubleshoot all IT-related queries
• Maintain systems to ensure quality control

Qualifications :

• Matric
• A N MCSA / MSCE
• Diploma / B. Degree in IT would be advantageous

Additional Information :

In return we offer you:

• Culture: We pay attention to output rather than time spent, and we offer a flexible working environment.
• Employer of choice: Our managers believe in putting their people first and are devoted to their growth and development; hence, we practice servant leadership (inverted pyramid).
• Flexibility: You must look after yourself; you cannot pour from an empty cup, and we prefer work-life integration to work-life balance.
• Passion: Bring a sense of purpose to work and depart with a sense of success.

How we work at Labournet :

Gone are the days when you had to sit in traffic to go to work! Our hybrid working approach enables employees and their managers to agree on a working environment that promotes productivity while also allowing them to balance their professional and personal lives. We can now create an office environment wherever we are while sustaining virtual cooperation between our employees and teams thanks to technology.

Why should you join Labournet :

It's more than just a job with Labournet. It's a mission to make our clients compliant by doing meaningful work that focuses on cutting-edge customer-centric services and technology solutions. Every year you can help us by facilitating HR best practices and securing our company's ultimate compliance across the entire employee lifecycle! In the end, you've created a profession that no one could have predicted.

Who are we :

Your Strategic Partner in Human Resource Solutions

Our dedicated team of highly trained and educated consultants are passionate about taking workplace issues and translating them into HR solutions that are accessible, flexible, affordable, comprehensive, and motivated by the goals and objectives of your business. Labournet strives to become an extension of your HR department to fulfill your compliance needs, allowing you to keep a relentless focus on core activities.

The trusted compliance partner to employers solving their evolving compliance needs.

What do we do :

We provide leading compliance solutions throughout South Africa that implement best practices within the businesses we partner with.

Remote Work : Employment Type :

Full-time

Key Skills :

Engineering Support, Law Enforcement, ABB, Information Security, Adobe Dreamweaver, Data Analysis

Experience : years

Vacancy : 1