Junior It Support Engineer

Yoco?; Cape Town; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player in fintech is seeking a Junior IT Support Engineer to join their dynamic IT Operations team. This role is perfect for those passionate about technology and eager to help others solve problems. You'll be responsible for troubleshooting technical issues, supporting macOS environments, and ensuring smooth operations across the organization. As part of a rapidly growing team, you'll have the opportunity to develop your skills in a collaborative environment that values innovation and personal growth. If you're ready to take on challenges and make a difference, this is the role for you!

Qualifications

• 1-2 years experience in IT support.
• Hands-on experience with macOS environments.
• Ability to diagnose and troubleshoot technical issues.

Responsibilities

• Troubleshoot and resolve hardware, software, and system issues.
• Maintain relationships with end users and ensure functionality.
• Log and address issues in a timely manner.

Skills

Troubleshooting

macOS

Technical Support

Documentation

Education

IT-related degree or certification

Tools

Zendesk

FreshService

Google Workspace

Slack

Notion

JAMF

Figma

Job description

Who we are: Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools.

These connected tools are easy to tailor to diverse business needs, enabling brave businesses to do better and grow. Founded in [Year], we now process over US$3 billion annually for over [Number] businesses. We are powered by over [Number] people across our three talent hubs in the Netherlands and South Africa.

We come from different backgrounds and have different viewpoints, so we can keep building cutting-edge financial tools for growing businesses. We're growing fast.

With growth comes compelling challenges, which means that if you're an ambitious problem-solver with big ideas, you will be challenged, stimulated, and grow with us at Yoco.

You have a passion for doing good.

You're bright and grounded, experimental and brave. We believe growing together is a commitment and that it means being uncomfortable and overcoming problems, and when faced with such problems, seeing opportunities where others see barriers.

But we know it's not for everyone. We don't stop pushing, we break things to rebuild, we challenge ourselves, and inspire each other.

We're constantly evolving - and we're doing it fast. Be brave and grow with us.

About the IT Operations Team

Our IT Operations team is the internal support of Yoco, ensuring seamless device management, security, and collaboration across the company.

We optimize and automate workflows within Google Workspace, Slack, Notion, JAMF, and Figma, enabling teams to work securely and efficiently.

From scaling IT infrastructure to supporting business growth, we keep Yoco running smoothly with a strong focus on automation, security, and user experience overall!

About the role

We require a Junior IT Support Engineer to join our IT Support team.

As we continue to grow, we have identified the need to bring onboard an additional member to the team to support the wider business.

What you will be doing

1. Troubleshoot, diagnose, and research solutions to resolve hardware, software, and system issues.
2. Diagnose and troubleshoot technical issues, including account setup and network configuration on macOS.
3. Ensure all issues are properly logged and addressed in a timely manner.
4. Follow up with end users to ensure their IT systems are fully functional after troubleshooting.
5. Maintain jovial relationships with our Yoco peeps.

About you

1. 1-2 years experience.
2. Hands-on experience with macOS environments.
3. Good understanding of computer systems, mobile devices, and other tech products.
4. Ability to diagnose and troubleshoot technical issues of varying difficulty.
5. Familiarity with remote desktop applications and help desk software (e.g., Zendesk or FreshService).
6. Keeping documentation up to date.

The people we're looking for

We're looking for brave people who want to grow. And as Yoco grows, we hope they stay with us long-term.

Growing can be a daunting task and it's not for everyone. We never stop pushing, we break things to rebuild, we challenge ourselves, and inspire each other to push further.

So, who are you?

You're a curious problem-solver with a passion for doing good.

You're bright and grounded, experimental and brave.

You play open cards and get stuck in.

You're not afraid of change.

Find out more about who we are here.

We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.