Junior IT Infrastructure Engineer

Kontak Recruitment; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

Join a dynamic, service-driven organization as a Junior IT Infrastructure Engineer. This position offers an exciting opportunity to provide critical IT support for both office-based and remote operations. You will ensure smooth infrastructure performance and assist users across various regional sites. Ideal candidates will possess strong troubleshooting skills, a solid understanding of Microsoft products, and a passion for customer service. This role is perfect for motivated professionals looking to grow their careers in a vibrant environment that values innovation and excellence.

Qualifications

• Experience with laptops, desktops, and printer setup.
• Knowledge of IT security principles and troubleshooting.
• Ability to travel internationally and regionally.

Responsibilities

• Provide IT support for network, desktop, and EPOS systems.
• Maintain system security and user access.
• Participate in out-of-hours support for critical issues.

Skills

Microsoft Windows OS

Hardware and software troubleshooting

Microsoft desktop products

Analytical problem-solving

Excellent English communication

Interpersonal skills

Education

Matric / Grade 12 or A-Levels

Relevant IT certification or diploma

ITIL Certification

Microsoft certification

Tools

EPOS systems

Microsoft Office 365

Barcode scanners

Job description

Junior IT Infrastructure Engineer – Airport Industria, Cape Town.

A Junior Infrastructure Engineer role is available at a leading inflight retail services company known for delivering innovative travel retail solutions across South Africa, the UK, and Africa.

Based at the Airport Industria, Cape Town office, this role provides critical office-based and remote IT support, ensuring smooth infrastructure, user assistance, and EPOS system performance across regional sites.

It’s an opportunity for a motivated, hands-on professional to join a dynamic, service-driven organisation with an international footprint.

R12 000 to R18 000 per month.

Minimum Requirements:

• Matric / Grade 12 or A-Levels
• Relevant IT certification or diploma (advantageous)
• ITIL Certification (advantageous)
• Microsoft certification (MS 365, MCSE, MCSA, Cybersecurity, Azure Fundamentals) or A+, N+
• Knowledge of Microsoft desktop products (Office, Office 365, Outlook, SharePoint, OneDrive, Teams)
• Strong Microsoft Windows OS experience (Windows 10 & 11)
• Hardware and software troubleshooting experience
• Experience with laptops, desktops, and printer setup
• Understanding of IT security principles and troubleshooting
• Ability and willingness to travel internationally and regionally (endorsement-free travel documents required)
• Tax clearance and 5-year reference check for warehouse access
• Excellent English communication skills (verbal and written)
• Strong interpersonal skills, initiative, and enthusiasm

Duties and Responsibilities:

Organizational Support:

• Network, desktop, laptop, peripheral hardware, printer, and IT infrastructure support
• EPOS device (TourPOS) and in-house application (FRS) support
• Testing, updating, and troubleshooting of EPOS systems and crew training devices
• Liaising with PayBay for software releases, repairs, and procedures
• Managing warehouse issues and liaising with operations

IT Operations:

• Maintain EPOS reliability and implement required processes
• Perform proactive checks, servicing, and repairs of EPOS devices
• Ensure system and application maintenance, updates, and backups
• Provide technical and user support on EPOS, applications, and user devices
• Manage support tickets and report regularly to the manager
• Assist with software/hardware testing, UAT, and user training
• Ensure hardware components are replaced before end-of-life or failure

Network and Device Management:

• Monitor and maintain network capacity, configuration, and devices
• Ensure operating systems and software are updated on workstations
• Maintain and service printers, barcode scanners, and user devices
• Uphold system security, user access, antivirus deployment, and disaster recovery plans

Out-of-Hours Support:

• Participate in a rotating schedule to respond to critical business calls outside normal hours

Personal and Behavioral Requirements:

• Analytical, detail-oriented, and logical problem-solving
• Strong administrative and organizational abilities
• Ability to handle a variable workload with emotional maturity
• Excellent interpersonal and customer service skills
• Ethical, honest, and adaptable to change

Key Performance Areas:

• Ensure system and network availability (40%)
• Maintain EPOS readiness and updates (30%)
• Provide timely user support and training (20%)
• Maintain supplier relationships and budget compliance (5%)
• Manage change control and minimize downtime (5%)