Junior IT Incident Response Engineer

BCXP; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

BCXP is seeking an IT Service Desk professional to identify, log, resolve and allocate IT incidents and requests. You will work within SLAs, capture interactions in the ITSM system, and assign tickets to relevant support groups.

The role requires 2 years’ experience, ITIL Foundation, and a Grade 12/NQF4 with a helpdesk mindset. This is a full-time, office-based position in the Finance IT unit reporting to the Manager of Operations.

Qualifications

• Minimum qualification of Grade 12/NQF4 with a diploma preferred.
• 2 years’ experience in IT Service Desk or remote/on-site desktop support.
• ITIL Foundation certification is advantageous.

Responsibilities

• Respond to incidents via phone, email, or portal within SLA.
• Capture interactions in the ITSM system and classify tickets.
• Analyse, resolve incidents, and escalate per process templates.
• Provide professional IT Service Desk support to BCXP clients.

Skills

Customer Focus

Time management

IT Desktop support

Troubleshooting

IT Infrastructure

Education

Grade 12 / NQF4 Diploma

Tools

A+

N+

Job description

BCXP is seeking an IT Service Desk professional to identify, log, resolve and allocate IT incidents and requests. You will work within SLAs, capture interactions in the ITSM system, and assign tickets to relevant support groups.

The role requires 2 years’ experience, ITIL Foundation, and a Grade 12/NQF4 with a helpdesk mindset. This is a full-time, office-based position in the Finance IT unit reporting to the Manager of Operations.