Junior It Engineer Midrand

Introduction
Sintrex is passionate about the innovative pursuit of excellence in providing end-to-end IT management and consultative IT services that create reliable, robust and user-friendly solutions.

Through a culture of excellence, partnership, and fun, Sintrex attracts and empowers staff with an inspirational work experience, world-class software, and globally renowned suppliers and partners to deliver services and solutions to their clients, helping to secure and enhance their IT reputations. The successful candidate will be part of a team in a highly pressured environment.

We encourage our team members to take ownership of their responsibilities. Candidates who do not thrive under pressure and who are not inherently dedicated to being the best they can be through a self-learning attitude do not enjoy our environment.

Duties & Responsibilities

1. Compilation of advanced reports
2. Analysis and interpretation of information from management systems to identify areas of possible improvement and risk
3. Plan and perform special investigations based on customer requirements
4. Technical training and support of customers on management systems and/or areas of specialization
5. Provide consultation on the use of 'Information about IT' to improve or optimize IT environments
6. Monitoring and configuration of business impact and other composite relationships
7. Advanced identification, analysis, and resolution of technical problems
8. Independent completion of tasks, presentation of reports, and making recommendations to clients
9. Release note of all changes, new functions, and bugs compiled
10. Request ticket updated according to status
11. All relevant code for specific patch/release/hot fix in respective directories
12. System tested holistically
13. Implement patch/release/hot fix to client according to maintenance slot
14. Audits planned and performed based on customer requirements
15. Feedback on findings provided to client
16. Data of findings analysed and interpreted
17. Data presented to client
18. All requests logged and assigned via RT acted on and updated
19. Constant monitoring of client infrastructure ensured
20. System administration tasks performed
21. Database of monitored objects maintained
22. Health check alerts actioned
23. Ensure project is delivered as per SLA
24. Encourage all participants to take an active role in the project
25. Ensure participants have a clear understanding of what they need to complete and when
26. Monitor progress and manage risks to and recovery of any schedule slippages
27. Point of contact for members wishing to join and participate in the project
28. Organize any necessary meetings to progress teamwork (weekly, daily, or ad-hoc as appropriate)
29. Project Migration audit (following day according to checklists)
30. Project Post-Migration data capturing and reporting
31. Client & coordinating company liaison on email/group
32. Monthly network health report for the data centre
33. Daily change meeting (8AM) – updates on sites planned/completed/postponed/decommissioned/cancelled
34. Client alignment meetings
35. Standby support for project coordination
36. Possible overtime as migrations happen in the evening, and there are daily deliverables
37. Understanding top talkers/voice classes and the reporting thereof
38. TruView auditing and configuration for Project sites
39. Netscout migration processes
40. How-to documentation creation

Desired Experience & Qualification

1. Previous experience 1-2 years as a network operator
2. Relevant IT degree or National Diploma
3. Previous experience 1-2 years in Windows Server or Linux (Ubuntu/Redhat) operating systems
4. Previous experience 1-2 years in Network IP Addressing and Subnetting
5. Previous client-facing experience needed.