Junior It Engineer - Linux / Networking

Introduction
Sintrex is passionate about the innovative pursuit of excellence in providing end-to-end IT management and consultative IT services that create reliable, robust and user-friendly solutions.

Through a culture of excellence, partnership, and fun, Sintrex attracts and empowers staff with an inspirational work experience, world-class software, and globally renowned suppliers and partners to deliver services and solutions to their clients, helping to secure and enhance their IT reputations. The successful candidate will be part of a team in a highly pressured environment.

We encourage our team members to take ownership of their responsibilities. Candidates who do not thrive under pressure and who are not inherently dedicated to being the best they can be through a self-learning attitude do not enjoy our environment.

Duties & Responsibilities

Key Performance Areas:

1. Compilation of advanced reports
2. Analysis and interpretation of information from management systems to identify areas of possible improvement and risk
3. Plan and perform special investigations based on customer requirements
4. Technical training and support of customers on management systems and/or areas of specialization
5. Provide consultation on the use of "Information about IT" to improve or optimize IT environments
6. Monitoring and configuration of business impact and other composite relationships
7. Advanced identification, analysis and resolution of technical problems
8. Independent completion of tasks, presentation of reports and making recommendations to clients
9. Release note of all changes, new functions and bugs compiled
10. Request ticket updated according to status
11. System tested holistically
12. Implement patch/release/hot fix to client according to maintenance slot
13. Audits planned and performed based on customer requirements
14. Feedback on findings provided to client
15. Data of findings analysed and interpreted
16. All requests logged and assigned via RT acted on and updated
17. Constant monitoring of client infrastructure ensured
18. System administration tasks performed
19. Database of monitored objects maintained
20. Health check alerts actioned
21. Ensure project is delivered as per SLA
22. Encourage all participants to take an active role in the project
23. Monitor progress and manage risks to and recovery of any schedule slippages
24. Organize any necessary meetings to progress team work (weekly, daily, or ad-hoc as appropriate)
25. Monthly network health report for the data centre
26. Daily change meeting (8AM) – updates on sites planned/completed/postponed/decommissioned/cancelled
27. Standby support for project coordination
28. Possible overtime as migrations happen in the evening, and there are daily deliverables
29. Understanding top talkers/voice classes and the reporting thereof
30. TruView auditing and configuration for Project sites
31. Netscout migration processes
32. How-to documentation creation

Desired Experience & Qualification

1. Previous experience 1-2 years as a network operator
2. Relevant IT degree or National Diploma
3. Previous experience 1-2 years in Windows Server or Linux (Ubuntu/Redhat) operating systems
4. Previous experience 1-2 years in Network IP Addressing and Subnetting
5. Previous client-facing experience needed.