Junior IT Engineer

ICTEngage; Randburg; On-site; ZAR 120 000 - 240 000; Full time

Job summary

An established industry player is looking for a passionate Junior IT Support Engineer to join a dynamic team. This role offers a fantastic opportunity to develop your IT skills while providing support across various systems and technologies. You'll be involved in maintaining IT infrastructure, assisting with network troubleshooting, and ensuring user satisfaction through effective end-user support. With a focus on continuous learning and professional development, this position promises exposure to a wide range of technologies in a collaborative environment. If you're eager to grow your career in IT, this is the perfect opportunity for you!

Benefits

Flexible working arrangements

Opportunities for professional development

Competitive salary and benefits package

Exposure to a variety of technologies

Qualifications

• 1-2 years of experience in IT support or related field is required.
• Familiarity with IT hardware, software, and networking is essential.

Responsibilities

• Assist in maintaining IT infrastructure and provide end-user support.
• Troubleshoot hardware and software issues to minimize downtime.
• Support backup processes and help in restoring data when necessary.

Skills

Technical Support

Networking

VOIP Systems

IT Security

Customer Service

Troubleshooting

Education

Bachelor’s degree in Information Technology

1-2 years of experience in IT support

Tools

Help Desk Ticketing Systems

Microsoft 365

AWS

Job description

We are seeking a passionate and self-motivated Junior IT Support Engineer to join our client's dynamic team. The ideal candidate will have 1-2 years of experience and a keen interest in developing their IT skills. You will be responsible for supporting a variety of IT systems and technologies, including IT infrastructure, end-user support, help desk services, and IT security. This role will allow you to work across a wide range of IT functions within a growing company that specializes in the financial sector. The role offers excellent opportunities for growth and skill development in a supportive environment.

IT Graduates are welcome to apply.

Key Responsibilities:

• IT Infrastructure & Management:
• Assist in maintaining and supporting IT infrastructure, including servers, workstations, network devices, and telecommunications systems.
• Support the setup, configuration, and ongoing maintenance of workstations, laptops, and mobile devices.
• Help ensure that internal systems and networks run smoothly and perform optimally.
• Assist in coordinating software and hardware installations and updates.
• Support network infrastructure including routers, switches, firewalls, and VPNs.
• Participate in cloud infrastructure management, including virtual machines and cloud storage.
• Networking (LAN & WAN):
• Provide assistance in network troubleshooting, ensuring connectivity between workstations, servers, and network devices.
• Monitor network performance, ensuring it is operating efficiently.
• Assist in configuring and maintaining routers, switches, and firewalls under the guidance of senior team members.
• VOIP & Communication Systems:
• Assist with the setup and maintenance of VOIP systems, ensuring reliable voice communication.
• Troubleshoot VOIP connectivity issues and provide support for IP phones and related hardware.
• IT Security:
• Help implement basic IT security measures, including antivirus software and firewall configurations.
• Assist in conducting security audits and identifying vulnerabilities within the network and systems.
• Monitor security systems to detect and address potential threats in a timely manner.
• End-User Support:
• Provide on-site and remote technical support for end users across multiple platforms (Windows, macOS, etc.).
• Troubleshoot hardware, software, and network issues, aiming to minimize downtime.
• Assist with user onboarding, system configuration, and training.
• Ensure that IT services meet user needs and maintain high levels of satisfaction.
• Help Desk Services:
• Assist with the management and monitoring of help desk tickets and ensure timely resolution of user requests.
• Escalate complex issues to senior IT engineers when necessary.
• Help update the knowledge base with user-friendly articles to empower end-users to solve common issues.
• Collaborate with team members to resolve complex issues and improve help desk efficiency.
• Backup & Recovery:
• Support backup processes and assist in verifying the integrity of backup data.
• Help in restoring data from backups when necessary.

Requirements:

Skills & Qualifications:

• Education & Experience:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred but not required).
• 1-2 years of experience in IT support or a related field (junior-level).
• Technical Skills:
• IT Hardware & Software: Familiarity with managing and troubleshooting hardware (workstations, network devices, etc.) and software (Windows, macOS, Office Suite).
• Networking: Understanding of LAN and WAN technologies, including routers, switches, and basic networking troubleshooting.
• VOIP Systems: Basic experience with VOIP systems and devices (IP phones, softphones).
• IT Security: Knowledge of basic security practices, including antivirus software, firewalls, and user access controls.
• Cloud Infrastructure: Familiarity with cloud-based services such as Microsoft 365 or AWS is a plus.
• Support & Troubleshooting:
• Ability to diagnose and resolve technical issues effectively.
• Strong customer service orientation and the ability to communicate with users at all technical levels.
• Experience with help desk ticketing systems is a plus.
• Soft Skills:
• Good communication skills with the ability to explain technical concepts to non-technical users and a customer-focused view.
• Strong organizational skills, with the ability to manage multiple tasks and priorities.
• Ability to work independently and as part of a collaborative team.
• A proactive and detail-oriented approach with a focus on delivering excellent customer service.
• Certifications (Preferred but not required):
• CompTIA A+, Network+, or Security+.
• Microsoft Certified: Windows Operating Systems or equivalent.

Additional Requirements:

• Willingness to learn and develop new IT skills in a growing company.
• Flexibility to work outside of regular hours for system updates, maintenance, or urgent technical issues.
• Strong interest in the IT industry and a commitment to continuous personal and professional development.
• A collaborative and supportive team environment.
• Opportunities for professional development and training.
• Exposure to a wide variety of technologies and industries.
• Flexible working arrangements (where applicable).
• Competitive salary and benefits package.