Junior It Engineer

Ictengage; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic company is seeking a passionate Junior IT Support Engineer to join their team. The ideal candidate should have 1-2 years of experience, a relevant IT degree, and a keen interest in growing their skills. This role includes supporting IT infrastructure and offering end-user support, with opportunities for professional growth in a supportive environment.

Qualifications

• 1-2 years of experience in IT support.
• Familiarity with hardware/software troubleshooting (Windows, macOS).
• Understanding of LAN/WAN, routers, switches.

Responsibilities

• Assist in maintaining and supporting IT infrastructure, including servers and workstations.
• Provide technical support for end users across platforms.
• Manage help desk tickets and escalate issues when necessary.

Skills

Troubleshooting

Customer Service

Networking

Education

Bachelor's degree in IT or related field

Job description

We are seeking a passionate and self-motivated Junior IT Support Engineer to join our client's dynamic team.

The ideal candidate will have 1-2 years of experience and a keen interest in developing their IT skills.

You will be responsible for supporting a variety of IT systems and technologies, including IT infrastructure, end-user support, help desk services, and IT security.

This role offers excellent opportunities for growth and skill development in a supportive environment. IT Graduates are welcome to apply.

Key Responsibilities

1. IT Infrastructure & Management: Assist in maintaining and supporting IT infrastructure, including servers, workstations, network devices, and telecommunications systems. Support setup, configuration, and maintenance of workstations, laptops, and mobile devices. Support network infrastructure including routers, switches, firewalls, and VPNs. Participate in cloud infrastructure management, including virtual machines and cloud storage.
2. Networking (LAN & WAN): Provide assistance in network troubleshooting, monitor network performance, and assist in configuring routers, switches, and firewalls under senior guidance.
3. VOIP & Communication Systems: Assist with VOIP system setup and maintenance, troubleshoot connectivity issues, and support IP phones and hardware.
4. IT Security: Help implement security measures like antivirus and firewalls, assist in security audits, and monitor security systems for threats.
5. End-User Support: Provide technical support for end users across platforms, troubleshoot hardware/software/network issues, assist in onboarding, and ensure high user satisfaction.
6. Help Desk Services: Manage help desk tickets, escalate issues when necessary, update the knowledge base, and collaborate with team members.
7. Backup & Recovery: Support backup processes, verify backup data integrity, and assist in data restoration when needed.

Requirements

Skills & Qualifications

• Bachelor's degree in IT, Computer Science, or related field (preferred).
• 1-2 years of experience in IT support or related field.
• Familiarity with hardware and software troubleshooting (Windows, macOS, Office Suite).
• Understanding of LAN/WAN, routers, switches, and basic networking.
• Basic experience with VOIP systems and security practices.
• Familiarity with cloud services like Microsoft or AWS is a plus.
• Strong troubleshooting and customer service skills.

Soft Skills

• Good communication and organizational skills.
• Ability to work independently and in teams.
• Proactive, detail-oriented, with a customer-focused attitude.

Certifications (Optional): CompTIA A+, Network+, Security+, Microsoft Certified (Windows).

Additional Requirements: Willingness to learn, flexible working hours, interest in IT, and commitment to professional growth. Opportunities for training and exposure to diverse technologies.