Junior Infrastructure Monitoring & Support Analyst

Placement Point; Johannesburg; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An innovative telecommunication company is looking for a Junior Infrastructure Monitoring & Support Analyst to enhance their operations team. This role is pivotal in ensuring smooth cloud and on-prem infrastructure monitoring while providing first-line support. The ideal candidate will possess strong communication and problem-solving skills, with a solid understanding of cloud infrastructure concepts, particularly AWS or GCP. Join a dynamic team where you can grow your skills in a supportive environment while making a significant impact on operational efficiency. If you thrive in fast-paced settings and enjoy tackling challenges, this opportunity is for you.

Qualifications

• Strong understanding of cloud infrastructure, particularly AWS or GCP.
• Excellent communication and problem-solving abilities essential for support roles.

Responsibilities

• Monitor cloud and on-prem infrastructure, identifying and resolving issues proactively.
• Provide first-line support and ensure rapid response to incidents.

Skills

Cloud Infrastructure Concepts

Monitoring Dashboards

Communication Skills

Problem-Solving Skills

Networking Basics

Education

Matric Mathematics

Tools

Prometheus

Grafana

Job description

A telecommunication company based in Midrand is seeking a Junior Infrastructure Monitoring & Support Analyst to join their operations team. This is a first-line support role focused on monitoring cloud and on-prem infrastructure, proactively identifying and resolving issues.

Skills & Experience

Essential:

1. Understanding of cloud infrastructure concepts (especially AWS or GCP).
2. Familiarity with monitoring dashboards and logging tools.
3. Excellent communication and problem-solving skills.
4. Ability to stay calm under pressure and respond rapidly to incidents.
5. Basic understanding of networking, API health, and authentication flows (e.g., RADIUS).
6. Must have achieved 80% or higher in Matric Mathematics.

Desirable:

1. Exposure to operational support or NOC environment.
2. AWS Cloud Practitioner / GCP Associate Cloud Engineer certification.
3. Familiarity with Prometheus/Grafana or similar alerting systems.
4. Experience in structured system testing (QA/UAT).