Junior Infrastructure Engineer (Retail) (JB5316)

Kontak Recruitment; Cape Town; On-site; ZAR 180,000 - 220,000; Full time

Job summary

An established industry player is seeking a Junior Infrastructure Engineer to join their dynamic team in Cape Town. This exciting role involves providing critical IT support, ensuring smooth operations of infrastructure and EPOS systems across various sites. The ideal candidate will have a strong background in Microsoft technologies and troubleshooting, along with excellent communication skills. This is a fantastic opportunity for a motivated individual to grow within a forward-thinking company that values innovation and service excellence in the travel retail sector.

Qualifications

• Experience with laptops, desktops, and printer setup.
• Understanding of IT security principles and troubleshooting.
• Ability to travel internationally and regionally.

Responsibilities

• Provide IT support for hardware and software issues.
• Maintain EPOS reliability and implement updates.
• Monitor and maintain network capacity and devices.

Skills

Microsoft Windows OS

Hardware and software troubleshooting

Microsoft desktop products

Analytical problem-solving

Excellent English communication

Education

Matric / Grade 12 or A-Levels

Relevant IT certification or diploma

ITIL Certification

Microsoft certification (MS 365, MCSE, MCSA, Cybersecurity, Azure Fundamentals)

Tools

EPOS systems

Microsoft Office 365

SharePoint

OneDrive

Teams

Job description

Junior Infrastructure Engineer (Retail) (JB5316)
Airport Industria, Cape Town
R180 000 to R220 000 Annually CTC
Permanent

A Junior Infrastructure Engineer role is available at a leading inflight retail services company known for delivering innovative travel retail solutions across South Africa, the UK, and Africa. Based at the Airport Industria, Cape Town office, this role provides critical office-based and remote IT support, ensuring smooth infrastructure, user assistance, and EPOS system performance across regional sites. Its an opportunity for a motivated, hands-on professional to join a dynamic, service-driven organisation with an international footprint

Minimum Requirements:
Matric / Grade 12 or A-Levels
Relevant IT certification or diploma (advantageous)
ITIL Certification (advantageous)
Microsoft certification (MS 365, MCSE, MCSA, Cybersecurity, Azure Fundamentals) or A+, N+
Knowledge of Microsoft desktop products (Office, Office 365, Outlook, SharePoint, OneDrive, Teams)
Strong Microsoft Windows OS experience (Windows 10 & 11)
Hardware and software troubleshooting experience
Experience with laptops, desktops, and printer setup
Understanding of IT security principles and troubleshooting
Ability and willingness to travel internationally and regionally (endorsement-free travel documents required)
Tax clearance and 5-year reference check for warehouse access
Excellent English communication skills (verbal and written)
Strong interpersonal skills, initiative, and enthusiasm

Duties and Responsibilities:
Organizational Support
Network, desktop, laptop, peripheral hardware, printer, and IT infrastructure support
EPOS device (TourPOS) and in-house application (FRS) support
Testing, updating, and troubleshooting of EPOS systems and crew training devices
Liaising with PayBay for software releases, repairs, and procedures
Managing warehouse issues and liaising with operations
IT Operations
Maintain EPOS reliability and implement required processes
Perform proactive checks, servicing, and repairs of EPOS devices
Ensure system and application maintenance, updates, and backups
Provide technical and user support on EPOS, applications, and user devices
Manage support tickets and report regularly to the manager
Assist with software/hardware testing, UAT, and user training
Ensure hardware components are replaced before end-of-life or failure
Network and Device Management
Monitor and maintain network capacity, configuration, and devices
Ensure operating systems and software are updated on workstations
Maintain and service printers, barcode scanners, and user devices
Uphold system security, user access, antivirus deployment, and disaster recovery plans
Out-of-Hours Support
Participate in a rotating schedule to respond to critical business calls outside normal hours
Personal and Behavioral Requirements
Analytical, detail-oriented, and logical problem-solving
Strong administrative and organizational abilities
Ability to handle a variable workload with emotional maturity
Excellent interpersonal and customer service skills
Ethical, honest, and adaptable to change
Key Performance Areas
Ensure system and network availability (40%)
Maintain EPOS readiness and updates (30%)
Provide timely user support and training (20%)
Maintain supplier relationships and budget compliance (5%)
Manage change control and minimize downtime (5%)

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.

Matric / Grade 12 or A-Levels
Relevant IT certification or diploma (advantageous)
ITIL Certification (advantageous)
Microsoft certification (MS 365, MCSE, MCSA, Cybersecurity, Azure Fundamentals) or A+, N+
Knowledge of Microsoft desktop products (Office, Office 365, Outlook, SharePoint, OneDrive, Teams)
Strong Microsoft Windows OS experience (Windows 10 & 11)
Hardware and software troubleshooting experience
Experience with laptops, desktops, and printer setup
Understanding of IT security principles and troubleshooting
Ability and willingness to travel internationally and regionally (endorsement-free travel documents required)
Tax clearance and 5-year reference check for warehouse access
Excellent English communication skills (verbal and written)
Strong interpersonal skills, initiative, and enthusiasm