Junior Infrastructure Engineer (Retail) (Jb5314)

Recruitment; Gauteng; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading inflight retail services company is looking for a Junior Infrastructure Engineer in Gauteng. This role encompasses vital IT support responsibilities that ensure the reliability of network infrastructure and user assistance. Ideal candidates should possess relevant IT certifications, strong troubleshooting skills, and a proactive approach to technology management. The position offers a dynamic work environment with opportunities for growth across various sites in South Africa and beyond.

Qualifications

• Matric / Grade 12 or A-Levels required.
• Strong Microsoft Windows OS experience.
• Excellent English communication skills, verbal and written.

Responsibilities

• Provide IT support for network and user assistance across regional sites.
• Maintain EPOS reliability, ensuring timely updates and system maintenance.
• Monitor network capacity, configuration, and perform maintenance on devices.

Skills

Microsoft desktop products

Troubleshooting skills

IT security principles

Education

Relevant IT certification or diploma

ITIL Certification

Microsoft Certification

Tools

Microsoft Office

EPOS systems (TourPOS)

Job description

Junior Infrastructure Engineer (Retail) (JB) Boksburg, Gauteng

R to R Annually CTCPermanent

A Junior Infrastructure Engineer role is available at a leading inflight retail services company known for delivering innovative travel retail solutions across South Africa, the UK, and Africa.

Based at the Boksburg office, this role provides critical office-based and remote IT support, ensuring smooth infrastructure, user assistance, and EPOS system performance across regional sites.

It's an opportunity for a motivated, hands-on professional to join a dynamic, service-driven organisation with an international footprint.

Minimum Requirements :

• Matric / Grade 12 or A-Levels
• Relevant IT certification or diploma (advantageous)
• ITIL Certification (advantageous)
• Microsoft certification (MS , MCSE, MCSA, Cybersecurity, Azure Fundamentals) or A+, N+
• Knowledge of Microsoft desktop products (Office, Office , Outlook, SharePoint, OneDrive, Teams)
• Strong Microsoft Windows OS experience (Windows 10 & 11)
• Hardware and software troubleshooting experience
• Experience with laptops, desktops, and printer setup
• Understanding of IT security principles and troubleshooting
• Ability and willingness to travel internationally and regionally (endorsement-free travel documents required)
• Tax clearance and 5-year reference check for warehouse access
• Excellent English communication skills (verbal and written)
• Strong interpersonal skills, initiative, and enthusiasm

Duties and Responsibilities :

• Organizational Support: Network, desktop, laptop, peripheral hardware, printer, and IT infrastructure support; EPOS device (TourPOS) and in-house application (FRS) support; Testing, updating, and troubleshooting of EPOS systems and crew training devices; Liaising with PayBay for software releases, repairs, and procedures; Managing warehouse issues and liaising with operations.
• IT Operations: Maintain EPOS reliability and implement required processes; Perform proactive checks, servicing, and repairs of EPOS devices; Ensure system and application maintenance, updates, and backups; Provide technical and user support on EPOS, applications, and user devices; Manage support tickets and report regularly to the manager; Assist with software / hardware testing, UAT, and user training; Ensure hardware components are replaced before end-of-life or failure.
• Network and Device Management: Monitor and maintain network capacity, configuration, and devices; Ensure operating systems and software are updated on workstations; Maintain and service printers, barcode scanners, and user devices; Uphold system security, user access, antivirus deployment, and disaster recovery plans.
• Out-of-Hours Support: Participate in a rotating schedule to respond to critical business calls outside normal hours.

Personal and Behavioral Requirements :

• Analytical, detail-oriented, and logical problem-solving
• Strong administrative and organizational abilities
• Ability to handle a variable workload with emotional maturity
• Excellent interpersonal and customer service skills
• Ethical, honest, and adaptable to change

Key Performance Areas :

• Ensure system and network availability (40%)
• Maintain EPOS readiness and updates (30%)
• Provide timely user support and training (20%)
• Maintain supplier relationships and budget compliance (5%)
• Manage change control and minimize downtime (5%)

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

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