Junior Infrastructure Engineer (Cape Town)

IOCO; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in IT services is seeking a Junior Infrastructure Engineer in Cape Town. This exciting permanent role involves supporting IT infrastructure, providing user and device support, and collaborating with internal teams. Ideal candidates will have relevant IT certifications and strong problem-solving skills to thrive in a dynamic environment.

Qualifications

• Relevant IT certification or diploma is advantageous.
• ITIL and Microsoft certifications preferred.
• A+, N+ or related networking qualifications are valued.

Responsibilities

• Provide network and desktop support for users.
• Support electronic point of sale devices and software.
• Maintain and update IT infrastructure, ensuring availability.
• Manage warehouse IT equipment and support issues.

Skills

Problem solving

Analytical thinking

Organizational skills

Interpersonal skills

Education

Relevant IT certification or diploma

ITIL certification

Microsoft certifications (MS 365, MCSE, MCSA)

A+ certification

N+ certification

Cybersecurity certification

Azure fundamentals certification

Job description

Are you ready to kickstart your career in IT infrastructure? Weâ€re looking for a Junior Infrastructure Engineer to join our Cape Town-based team! This is an exciting opportunity to gain hands-on experience in maintaining and supporting the core IT infrastructure of a dynamic, fast-paced organization.

Responsibilities include:

• Network support
• Electronic Point of Sale (EPOS) device support
• In-house application support (FRS)
• Desktop and user support
• Peripheral hardware and printers maintenance
• IT infrastructure support

Additional duties:

• Ensure availability and capacity of IT equipment, networks, and systems
• Manage warehouse IT equipment and support issues
• Test and update EPOS (TourPos) applications and devices
• Collaborate with PayBay (payment provider) for software releases and repairs
• Maintain relationships with internal teams during software updates
• Provide technical support and training for EPOS and applications
• Manage support tickets and ensure system maintenance

Qualifications:

• Relevant IT certification or diploma (advantageous)
• ITIL and Microsoft certifications (MS 365, MCSE, MCSA, Cybersecurity, Azure fundamentals) or A+, N+ qualifications

Personal attributes:

• Analytical, methodical, and detail-oriented
• Problem solver with innovative thinking
• Strong organizational and interpersonal skills
• Ethical, honest, and customer-focused
• Able to handle variable workloads and travel internationally as required

Additional information:

• Permanent position
• Location: Cape Town, working in-office with support to UK and Africa warehouses