Junior Hr Business Partner (Contact Centre) - Homechoice

Homechoice; Cape Town; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading company in the HR sector seeks an experienced HR Business Partner in Cape Town. This role involves strategic HR support, focusing on workforce performance, talent management, and employee relations, while driving company culture initiatives and ensuring operational effectiveness. The successful candidate will provide expert guidance in various HR functions, including performance management and employee wellness programs, ensuring alignment with the company's objectives.

Qualifications

• Experience in HR strategy implementation and performance management.
• Strong knowledge of employee relations practices and legal compliance.
• Proven ability to analyze workforce data and provide actionable insights.

Responsibilities

• Implement HR tactical plans to support business objectives.
• Coach managers on performance management and employee relations.
• Manage recruitment processes and employee wellness initiatives.

Skills

Talent Acquisition

Performance Management

Employee Relations

Workforce Planning

Stakeholder Engagement

Education

Degree in Human Resources or related field

Job description

You will be responsible for delivering strategic and operational HR support to the Contact Centre within homechoice.

The role partners closely with business leaders to drive workforce performance, support organizational change, and implement talent strategies that align with both company's objectives and functional needs.You will serve as a trusted advisor, providing expert guidance on workforce planning, talent acquisition, employee relations, development, engagement, and performance management.

What you will love doing in this role

Implement the HR tactical plans to support business objectives.

Align HR initiatives with business needs through proactive stakeholder engagement and collaboration.

Talent Management

Build and maintain a strong internal talent pipeline aligned to the Talent Plan.

Monitor and respond to labour market trends, customising staffing solutions as needed.

Manage end-to-end recruitment in partnership with the Talent Acquisition team, ensuring talent needs are met.

Oversee integration of the organisation's talent framework across business unit / s.

Conduct internal trend analysis and provide actionable insights on workforce composition, risk, and opportunity.

Performance Management

Enable a culture of performance through the implementation of effective performance management systems.

Coach and support line managers in identifying and addressing underperformance, along with advising on improvement actions.

Ensure compliance with the performance review process and ongoing performance conversations aligned to talent and succession plans.

Talent Development

Partner with the L&D team to facilitate business unit-specific training needs and learning interventions.

Facilitate the integration of employees on internships and learnerships into the workplace.

Monitor and report on development initiatives, measuring impact and closing gaps.

Employee Relations

Serve as a trusted advisor on disciplinary and grievance processes, representing the business during hearings and CCMA cases when required.

Coach and upskill line managers on managing performance, conflict, and disciplinary matters in line with legal requirements and company policies.

Promote consistent and fair application of employee relations practices.

Employee Experience & Culture

Support the implementation of company and departmental culture / engagement initiatives.

Address organisational effectiveness challenges by diagnosing issues and implementing corrective interventions.

Oversee the employee lifecycle, including onboarding and offboarding, analysing trends and driving improvements to enhance employee experience.

Reporting & People Analytics

Prepare and present relevant HR dashboards and reports with insights for departmental leadership.

Use data to inform workforce decisions, influence business strategy, and monitor HR effectiveness.

Remuneration Management

Partner with the business to monitor remuneration spend, ensuring alignment to market benchmarks and internal budgets.

Support the design and implementation of cost containment strategies and optimal organisational structures.

Employee Wellness

Champion employee wellness through company and department-specific initiatives.

Provide guidance and support to employees and leaders on available wellness resources and interventions.

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