Junior HR Business Partner (Contact Centre)

homechoice; Wes-Kaap; On-site; ZAR 500,000 - 700,000; Full time

Job summary

homechoice, a leading homeware retailer in South Africa, seeks an HR Business Partner to provide strategic and operational HR support to its Contact Centre. In this role, you will implement HR strategies, manage talent, enhance employee experience, and engage with senior stakeholders to drive organizational performance. Ideal candidates will possess a relevant HR qualification, 3+ years of experience in an HRBP role, and strong analytical skills.

Qualifications

• 3+ years’ experience in an HRBP or HR generalist role.
• Solid labour relations experience, including handling of disciplinary cases.
• Demonstrated experience across the talent management lifecycle.

Responsibilities

• Deliver strategic HR support to the Contact Centre.
• Manage end-to-end recruitment in partnership with Talent Acquisition.
• Enable a culture of performance through effective performance management systems.

Skills

Stakeholder engagement

Analytical thinking

Performance management

Employee relations

Education

HR-related qualification (degree or diploma)

Tools

MS Excel

Job description

homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

You will be responsible for delivering strategic and operational HR support to the Contact Centre within homechoice. The role partners closely with business leaders to drive workforce performance, support organizational change, and implement talent strategies that align with both company’s objectives and functional needs.

You will serve as a trusted advisor, providing expert guidance on workforce planning, talent acquisition, employee relations, development, engagement, and performance management.

What you will love doing in this role

Implement HR strategy

• Implement the HR tactical plans to support business objectives.
• Align HR initiatives with business needs through proactive stakeholder engagement and collaboration.

Talent Management

• Build and maintain a strong internal talent pipeline aligned to the Talent Plan.
• Monitor and respond to labour market trends, customising staffing solutions as needed.
• Manage end-to-end recruitment in partnership with the Talent Acquisition team, ensuring talent needs are met.
• Oversee integration of the organisation’s talent framework across business unit/s.
• Conduct internal trend analysis and provide actionable insights on workforce composition, risk, and opportunity.

Performance Management

• Enable a culture of performance through the implementation of effective performance management systems.
• Coach and support line managers in identifying and addressing underperformance, along with advising on improvement actions.
• Ensure compliance with the performance review process and ongoing performance conversations aligned to talent and succession plans.

Talent Development

• Partner with the L&D team to facilitate business unit-specific training needs and learning interventions.
• Facilitate the integration of employees on internships and learnerships into the workplace.
• Monitor and report on development initiatives, measuring impact and closing gaps.

Employee Relations

• Serve as a trusted advisor on disciplinary and grievance processes, representing the business during hearings and CCMA cases when required.
• Coach and upskill line managers on managing performance, conflict, and disciplinary matters in line with legal requirements and company policies.
• Promote consistent and fair application of employee relations practices.

Employee Experience & Culture

• Support the implementation of company and departmental culture / engagement initiatives.
• Address organisational effectiveness challenges by diagnosing issues and implementing corrective interventions.
• Oversee the employee lifecycle, including onboarding and offboarding, analysing trends and driving improvements to enhance employee experience.

Reporting & People Analytics

• Prepare and present relevant HR dashboards and reports with insights for departmental leadership.
• Use data to inform workforce decisions, influence business strategy, and monitor HR effectiveness.

Remuneration Management

• Partner with the business to monitor remuneration spend, ensuring alignment to market benchmarks and internal budgets.
• Support the design and implementation of cost containment strategies and optimal organisational structures.

Employee Wellness

• Champion employee wellness through company and department-specific initiatives.
• Provide guidance and support to employees and leaders on available wellness resources and interventions.

What we will love about you

• We love your strategic mindset and focus on operational excellence.
• We love your ability to build strong relationships and collaborate effectively across all levels.
• We love your business acumen and confidence in influencing senior stakeholders.
• We love your emotional intelligence and practical approach to problem-solving.
• We love your analytical thinking and proficiency in HR reporting and Excel.
• We love your resilience and adaptability in dynamic environments, and your proactive attitude.

What you’ll need to do this role

• A relevant HR-related qualification (degree or diploma).
• 3 + years’ experience in a HRBP or HR generalist role, within a contact centre environment.
• Solid labour relations experience, including handling of disciplinary cases and CCMA representation.
• Demonstrated experience across the full talent management lifecycle, including organisational development.
• Proven ability to engage and influence senior management and key stakeholders.
• Strong MS Excel proficiency for reporting and analytics.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun