Junior Field Operations Manager

Herotel Telecoms (Pty) Ltd; Modimolle; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Health benefits

Internal academy

Team-driven environment

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Job summary

Herotel Telecoms (Pty) Ltd in Modimolle is seeking a Junior Field Operations Manager to lead field operations from POP to customer premises, ensuring high-quality deployments and ongoing network performance.

The role focuses on translating tactical goals into actionable plans, mentoring technicians, and driving safety, efficiency and KPI achievement in a dynamic telecoms environment.

Qualifications

• Grade 12 qualification.
• Minimum 5 years’ experience in a telecommunications technical environment.
• Minimum 4 years’ experience within Herotel.
• Bachelor’s Degree or Diploma in a relevant field advantageous.
• Strong leadership and people management skills.
• Ability to translate tactical goals into structured operational plans.
• Valid driver’s licence with travel required.

Responsibilities

• Take full responsibility for the physical network infrastructure within your assigned area, from POP to customer internal networks.
• Ensure correct deployment, health, maintenance and expansion of fibre and wireless infrastructure.
• Oversee installations and field support activities at customer premises.
• Manage contractors where applicable, ensuring execution aligns with Herotel standards.
• Convert business and tactical goals into structured monthly operational plans.
• Participate in Level 2 Value Chain MOS collaboration to resolve flow challenges.
• Develop and execute daily standardised operational plans.
• Ensure all required resources, tools, vehicles and safety measures are available.
• Measure execution performance via KPIs (SQSCT) and quality control protocols.
• Report on performance metrics, statistics and operational outcomes.
• Coach and develop technicians to become multi-skilled across fibre, wireless and customer premises work.
• Facilitate Level 1 MOS meetings and resolve operational triggers.
• Receive coaching from Senior FOM and align with Network & Commercial Managers.
• Uphold partnership agreements with customer and supplier teams.
• Drive operational excellence, safety compliance and quality standards across your team.
• Ensure alignment with other regions and functions.

Skills

Leadership

People management

Analytical thinking

Data-driven decisions

Communication

Stress management

Education

Bachelor’s Degree or Diploma in a relevant field

Grade 12 qualification

POPIA/Privacy awareness

Job description

Are you an experienced network leader who thrives on accountability, operational excellence and delivering results in the field? Join our Networks team as a Junior Field Operations Manager in Modimolle, where you’ll lead field operations teams to ensure high-quality infrastructure deployment, customer installations and ongoing network performance.

This role is ideal for a technically strong and commercially aware leader who can translate tactical goals into operational execution, build multi-skilled teams and take ownership of network performance from POP to customer premises.

What you’ll do:

• Take full responsibility for the physical network infrastructure within your assigned area, from POP to customer internal networks
• Ensure correct deployment, health, maintenance and expansion of fibre and wireless infrastructure
• Oversee installations and field support activities at customer premises
• Manage contractors where applicable, ensuring execution aligns with Herotel standards
• Convert business and tactical goals into structured monthly operational plans
• Participate in Level 2 Value Chain MOS collaboration to resolve flow challenges
• Develop and execute daily standardised operational plans
• Ensure all required resources, tools, vehicles and safety measures are available
• Measure execution performance via KPIs (SQSCT) and quality control protocols
• Report on performance metrics, statistics and operational outcomes
• Coach and develop technicians to become multi-skilled across fibre, wireless and customer premises work
• Facilitate Level 1 MOS meetings and resolve operational triggers
• Receive coaching from Senior FOM and align with Network & Commercial Managers
• Uphold partnership agreements with customer and supplier teams
• Drive operational excellence, safety compliance and quality standards across your team
• Ensure alignment with other regions and functions

What you’ll need:

• Grade 12 qualification
• Minimum 5 years’ experience in a telecommunications technical environment
• Minimum 4 years’ experience within Herotel
• Deep understanding of Herotel’s infrastructure and operational standards
• Strong leadership and people management skills
• Ability to translate tactical goals into structured operational plans
• Strong analytical thinking and data-driven decision-making skills
• Ability to manage stress, conflict and high-pressure situations
• Excellent verbal and written communication skills
• Strong organisational and planning capability
• Results-driven mindset with strong accountability
• Ability to coach and transfer knowledge effectively
• Valid driver’s licence with travel required
• Bachelor’s Degree or Diploma in a relevant field advantageous

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
• If you do not hear from us within 14 days, please consider your application unsuccessful.