Junior Executive Customer Success Analytics

NielsenIQ; Wes-Kaap; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a Jr. Customer Success Analytics Executive to manage a portfolio of manufacturer client relationships across South Africa. The role focuses on delivering on commercial agreements and presenting data to client stakeholders to drive value.

You will maintain day-to-day client service activities, coordinate analysis and reporting, and build strong partnerships to deliver actionable insights and presentations that meet client needs and NIQ standards.

Qualifications

• 1–3 years’ experience in FMCG / Services / Retail industry.
• Experience in an analytical capacity.
• Strong numerical confidence and ability to translate numbers into clear insights and recommendations.
• Working knowledge of research techniques and methodologies.
• Strong client focus and proactiveness.
• Effective communication skills.

Responsibilities

• Manage day-to-day client relationships with manufacturer clients across South Africa.
• Deliver on commercial agreements and present data to key client stakeholders.
• Coordinate analysis and reporting of assigned research projects.
• Build partnerships with clients and deliver pertinent analytical insights and presentations.
• Ensure reports and analyses meet client needs and company quality standards.
• Support managers in delivering timely and precise services.

Skills

Analytical thinking

Effective communication

Client focus

Proactiveness

Team player

Research methods

Tools

Microsoft Excel

PowerPoint

Job description

The Jr. Customer Success Analytics Executiveis an individualwhowill manage aselectionof manufacturer client relationships across South African clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual willbe requiredto manage the day-to-day relationship with key client stakeholders and be comfortablepresentingdata to key client stakeholders.

Responsibilities

• Maintain a client service orientation by managing day-to-day administration of client service activities and coordinatingtheanalysis and reporting of assigned research projects.

• Build strong partnerships with clients andseekto make an impact by creating and delivering pertinent analytical insights and presentations.

• Client management:undertake analysis for RMS data and handle clients' queries.

• Technical:acquireknowledgeofRMS solutionsby attending requisite trainings.

• Serve as the primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc.

• Assistmanagers in delivering quality services to clients and ensure the services provided aretimelyand precise according to client business needs and specifications, while meeting the company's quality standards.

• Be accountable for work conducted for nominated clients in terms of analyses, charting, etc., and perform quality checks on all reports for alignment to requests, accuracy, and correctness.

You’vedabbled in research and analytics and have the communication skills to translate data into conversation or presentations. You can see the big picture while paying attention to detail. You knowwhat’shappening andyou’reready to influencewhat’snext.

Qualifications

• 1–3 years’ experience inthe FMCG / Services / Retailindustry.

• Experience working in an analytical capacity.

• Strong numerical confidence and the ability to translate numbers into clear insights and recommendations.

• A team player capable of working in a team environment and sharing responsibilities with other team members.

• Effective communication skills.

• Strongclientfocus and proactiveness.

• Strong command of Microsoft Excel and PowerPoint.

• Working knowledge of research techniques and methodologies.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion